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Make Your Mid-year Health Benefits Changes Online for a Qualified Life Event or COVID-19 Relief

If you are a City and County of San Francisco or Superior Court of San Francisco employee and have access to eBenefits, you can now make mid-year health benefits changes due to a qualifying life event online.

If you do not currently have access to eBenefits (online enrollment), you can submit your changes by downloading and completing an Enrollment Application Form and returning it by fax or mail to SFHSS. See below for more details.

Qualifying Life Events 
You can now make mid-year changes to your health benefits elections due to a qualifying life event, including adding or dropping a dependent, due to a new marriage, including marrying a domestic partner, divorce, legal separation, dissolution of domestic partnership, new baby, adoption, death, or loss of health insurance coverage. You must make changes within 30 days of the qualifying life event.

COVID-19 Relief 
SFHSS members can now make a one-time mid-year benefits election change for the 2020 plan year due to new IRS guidelines that were approved by the Health Service Board on May 28, 2020. Please note that you cannot make any changes to vision plans due to COVID-19. There is no 30-day deadline for changes made due to COVID-19.

How to Make Elections
If you are a City and County of San Francisco or Superior Court of San Francisco employee with access to eBenefits and would like to make a mid-year life event change or a one-time change due to COVID-19, download our Step-by-Step Instructions.

If you are already familiar with how to use our online eBenefits portal, visit the San Francisco Employee Portal and click on Life Events under BenefitsYou can also access Life Events using the same kiosks that you use for PeopleSoft time entry.

If you do not have access to eBenefits, including San Francisco Unified School District employees, City College of San Francisco employees and retirees, you can make your qualified life event or COVID-19 health benefits elections by downloading and returning your completed Enrollment Application Form. Find your form by clicking of the appropriate link below:

City College
Retirees with Medicare
Retirees without Medicare

Fax your completed form to (628) 652-4700 or mail to SFHSS at 1145 Market Street, San Francisco, CA 94103.


How to login to eBenefits

Step 1

Step 2

Click on the SF Employee Portal icon.

Step 3

Enter your Employee ID and password. Click Agree & Sign In.

Step 4

Complete the security verification and click Verify.

Step 5

Under Alerts, click Life Events.

Need Help?

  • If you are unable to log into the Employee Portal, please contact the City and County of San Francisco’s Department of Technology Help Desk at (628) 652-5000, between the hours of 7:30am-5:00pm, Monday to Friday. You will be asked to provide your DSW (Employee ID) Number and some additional information to validate your identity.
  • If you have questions about your benefits or eligibility, contact SFHSS at (415) 554-1750.  Our telephone hours are from 8am to 12pm and 1pm to 5pm Mondays, Tuesdays, Wednesdays and Fridays and on from 10am to 12pm and 1pm to 5pm on Thursdays.


If you would like to see short video clips on how to make changes in Life Events, click on one of the topics below. Each video link will provide a quick demo on how to make elections and edits in the system. 


Did You Know?

eBenefits helps SF City & Court employees enroll in Medical, Dental, Vision & FSA easily from their smartphones or desktop computers. As a SF City or Court employee, you might also be eligible for voluntary benefits. Click here to find out more!

Enrollment Resources