The SFHSS Office is Closed

Due to COVID-19, our offices are closed, but our Benefits Analysts are answering calls Monday through Wednesdays and Fridays from 9:00am to 12:00pm and 1:00pm to 5:00pm and on Thursdays from 10:00am to noon and 1:00pm to 5:00pm. 

We are processing New Hire Enrollments and Family Status Changes!

SFHSS remains committed to serving our members. You can continue to fax your application and documents to (628) 652-4701. We are processing inbound fax requests.

You can also leave a voicemail message at (628) 652-4700. We will call you back within 72 hours. Please be patient, we are working as diligently as possible to meet your needs. We are committed to serving the health and well being of our members through this challenging time.

We are prioritizing: 

  • New Hire Enrollment – Welcome! You have 30 days to enroll.  

  • Family Status Change – New baby, newly married or divorced – we’re here to ensure your family is covered! 

  • Denial of Service (POS) – If a doctor, hospital or pharmacy has unexpectedly refused service, we can help. 

  • Disruptions or Loss of Coverage – Did you have a Leave of Absence where your premiums are no longer being paid through your paycheck? We can show you how to pay your premiums directly (online) or via mail to ensure continued coverage or help you reinstate your coverage. 

A Special Note for Child Care Dependent Flexible Spending Accounts

As the need for childcare changes during this time, account usage for members who are enrolled in Child Care Dependent Care Flexible Spending Accounts can change. If there is a significant increase or decrease in the cost for dependent care, this may present an opportunity for members to adjust their elections for the Child Care Dependent Care FSA only.

If you are enrolled in a Child Care Dependent Care FSA and your needs for childcare have changed, you can change your bi-weekly contributions that are deducted from your paycheck but submitting your request in writing and mail to SFHSS or fax at (628) 652-4700. Visit our FSA page for more information.

Newly Retired?

Congratulations on your well-deserved retirement! We are working to process imminent retirements. Those of you who are retiring on or after July 1, 2020 have a little time and we request your patience.