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Web to case - Form Request Testv2











Quick Case Comment:
Resolution Detail:
Sub Reason:
Case Age In Business Hours:
Last Status Change:
Time With Customer:
Time With Support:
Entered Name:
Case Start:
Case Description Summary:
Start of First Level Appeal:
Start of Second Level Appeal:
Start of Board Level Appeal:
First Appeal Response:
Second Level Appeal Response:
Board Level Appeal Response:
Start Date of Appeal:
Level of Appeal:
Date of Appeal Response:
Temp Action Field:
Escalate to:
Time Escalated:
Case Picked Up:
End of Face-2-Face Time:
Last Opened:
Counting:
65 minutes after Case Creation:
Benefit Status:
Benefit Status:
status_phone:
phone_case_flow_tf:
Visit Nature:
Visit Nature:
Delinquent Status Change:
Send Alert:
Send Alert Phone Flow:
On Website:
Improper Escalation: