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Deva Hero

Deva Audit

What is DEVA?

DEVA stands for Dependent Eligibility Verification Audit.

The San Francisco Health Service System conducts DEVA audits to help contain costs for health care benefits. Section E of the Membership Rules state that SFHSS may require proof of dependent eligibility at any time.

Covering ineligible dependents puts health plan administrators at financial risk and increases overall health care costs for eligible members. 

During a DEVA audit, members will be asked to provide documentation to verify their relationship with their dependent spouse or domestic partner is still current. 

Failure to provide proof of dependent eligibility within the specified deadlines will result in ineligible dependents being dropped from health plan coverage. Coverage for any dependent children of an ineligible domestic partner and stepchildren (spouse's child) of an ineligible spouse will also be dropped.

Steps by Step Instructions

Step 2

Gather your documentation verifying your dependent's current eligibility.

Step 3

Submit your documentation or drop your ineligible dependent online. Go to myapps.sfgov.org/ccsfportal/signin to log into eBenefits.

Step 4

Under eBenefits, select Submit a Qualifying Life Event, followed by I received a DEVA notice, at the bottom of the list, to begin the process.

Step 5

You can also fax your documentation to (628) 652-4701 or mail to SFHSS, 1145 Market St., 3rd Fl., San Francisco, CA 94103. You must attach a Cover Sheet with your documentation.

How to Register an Account (one-time only)

If you are a Retiree and have not previously registered an account, you will need to Register your Account (one-time only).

Click here for step by step instructions for How to Enroll Online or watch our How to Register an Account (one-time only) video.

If you are a Retiree and you are unable to log into the Employee Portal, please contact SFHSS Member Services at (628) 652-4700

Our telephone hours are Monday, Tuesday, Wednesday and Friday from 9am to 12pm and 1pm to 5pm and Thursday from 10am to 12pm and 1pm to 5pm. 

List of Acceptable Documents

Click here for the List of Acceptable Documents to verify your dependent's eligibility.

Dependent Eligibility

Click here for a list of Eligibility Relationship Types or go to our Eligibility Rules page to learn more.

Questions & Answers

Click here for a list of commonly asked Questions & Answers about DEVA.

Webinars

Webinars are available to help guide you through the process of responding to your DEVA Notification Letter.

Click here to watch the How to Upload Your Documentation online.

Click here to watch the How to Drop a Dependent online.

Additional Resources

Get Help

SFHSS Telephone Hours
Monday, Tuesday, Wednesday and Friday from 9:00am to 12:00pm and 1:00pm to 5:00pm, and 
Thursday from 10:00am to 12:00pm and 1:00pm to 5:00pm.

SFHSS Member Services
Main: (628) 652-4700 | Toll-free: (800) 541-2266 | Fax: (628) 652-4701

SFHSS Mailing Address
1145 Market Street, Suite 300, San Francisco, CA 94103

Posted On

May 11, 2022