New Hire Enrollment
Congratulations on your new position! We know there is a lot of new information to take in, especially about all the different benefits available to you.
Please refer to your Benefits Guide as a reference for learning about health plan options and other useful information. Go to Your Benefits Plans to find your Employee Group page.
How to Enroll in Benefits
To enroll in an SFHSS-administered health plan, new or returning employees must enroll and submit required documentation within 30 calendar days of your official start work date. See below for the ways you can enroll.
*NEW* Online Enrollment
If you are a new City and County of San Francisco or Superior Court of San Francisco employee and would like to enroll in your new health benefits online, go to How to Enroll to get started.
If you are already familiar with how to use our online eBenefits portal, visit the San Francisco Employee Portal. After you login to the Employee Portal, click on the Alert; otherwise, go to the Employee Links section under the My Links tab and click on Benefits Enrollment in the Benefits section of the page.
Enroll by Fax or Mail
If you do not have access to eBenefits or are a San Francisco Unified School District employee or City College of San Francisco employee, you can submit your new health benefits elections by downloading and returning a completed Enrollment Application Form.
Find your Enrollment Application Form by clicking the appropriate link below.
- City and County of San Francisco
- Superior Court of San Francisco
- City College
Fax your completed form along with photocopies (no originals) of your eligibility documentation for new dependents to (628) 652-4701 or mail to SFHSS, 1145 Market Street, 3rd Floor, San Francisco, CA 94103.
New or Rehired Employees Must Enroll Within 30 Days
Eligible new and rehired employees must enroll in an SFHSS medical and/or dental plan within 30 calendar days of their start work date. If you do not enroll within this 30-day period, you must wait until the next Open Enrollment period, which takes place every year during the month of October or when you have a Qualifying Life Event.
If you are a new employee with the City and County of San Francisco or the Superior Court of San Francisco, you can enroll in your health benefits online using eBenefits, which is accessible through the San Francisco Employee Portal.
To get started, go to the How to Enroll page or check out the How to Enroll in Benefits section below for details on how to enroll by fax or mail.
Newly Eligible Temporary Exempt Employees
Temporary exempt employees who have worked more than 1,040 hours in any consecutive 12-month period and whose normal work week is not less than 20 hours typically become eligible to enroll in an SFHSS medical and/or dental plan (the determination of eligibility is made by the Department of Human Resources and documentation is required). These employees must enroll within 30-calendar days of the date they met eligibility requirements per DHR. Otherwise they will need to wait until the next Open Enrollment period or when a qualifying event occurs.
When Coverage Begins
Upon submission of your application and required eligibility documentation within the 30-day deadline, coverage begins on the first day of the coverage period. If you have specific questions about your coverage start date, please contact SFHSS Member Services at (628) 652-4700.
Employee Responsibility For Healthcare Contributions
Employee premium contributions are deducted from paychecks biweekly. Carefully check your paycheck to verify that the correct employee premium contribution is being deducted. If the deduction is incorrect or does not appear on your paycheck, contact SFHSS Member Services at (628) 652-4700. You are responsible for all required employee premium contributions, whether they are deducted from your paycheck or not. If you fail to make a required employee premium contribution by the date it is due, your coverage will be terminated and you will not be permitted to re-enroll in coverage until the next Open Enrollment in October.
Questions About Your Benefits
If you have questions about your benefits please contact SFHSS Member Services. Our telephone hours are Monday, Tuesday, Wednesday and Friday from 9am to 12pm and from 1pm to 5pm and Thursday from 10am to 12pm and 1pm to 5pm.
Our number is (628) 652-4700 or toll-free: (800) 541-2266.