View of Fort Point underneath Golden Gate Bridge with big and strong iron chain link fence along the SF Bay

New Hire Enrollment

Congratulations on your new position! We know there is a lot of new information to take in, especially about all the different benefits available to you. 

Please refer to your Benefits Guide to learn about available benefits, which can be found on your Employee Group page at Your Benefits Plans.

You can also schedule a one-on-one consultation with a health plan expert during their office hours just for SFHSS members.

Health Plan Office Hours

If you're not sure which plan to choose or want to learn more about the differences between the health plan options, we invite you to schedule a one-on-one consultation. You can get help finding a primary care physician that will take new patients or specialists that are in-network to help with your care. The dedicated health plan representative can also help with transitioning care from a previous plan or network including any prescriptions that you'll need to get refilled. 

Health Net CanopyCare HMO - Ask about the Alliance Referral Program and how you can access any specialist within the Canopy Health network regardless of whether your Primary Care Physician is in the same medical group. If you need help finding a Primary Care Physician that's accepting new patients, let their expert help secure a doctor for you.

Kaiser Permanente HMO - Get almost all of your medical services under one roof at Kaiser Permanente. Ask about how you can transfer your care from a different insurance carrier or how you can continue getting your prescription maintenance medication when you switch. They have experts who can tell you all about getting care, even through video calls.

How to Enroll in Benefits

To enroll in an SFHSS-administered health plan, new or returning employees must enroll and submit required documentation within 30 calendar days of your official start work date. See below for the ways you can enroll.

*NEW* Online Enrollment

If you are a new City and County of San Francisco or Superior Court of San Francisco employee and would like to enroll in your new health benefits online, go to How to Enroll to get started.

If you are already familiar with how to use our online eBenefits portal, visit the San Francisco Employee Portal. After you login to the Employee Portal, click on the Alert; otherwise, go to the Employee Links section under the My Links tab and click on Benefits Enrollment in the Benefits section of the page. 

Enroll by Fax or Mail

If you do not have access to eBenefits or are a San Francisco Unified School District employee or City College of San Francisco employee, you can submit your new health benefits elections by downloading and returning a completed Enrollment Application Form

Find your Enrollment Application Form by clicking the appropriate link below.

Fax your completed form along with photocopies (no originals) of your eligibility documentation for new dependents to (628) 652-4701 or mail to SFHSS, 1145 Market Street, 3rd Floor, San Francisco, CA 94103.

New or Rehired Employees Must Enroll Within 30 Days

Eligible new and rehired employees must enroll in an SFHSS medical and/or dental plan within 30 calendar days of their start work date. If you do not enroll within this 30-day period, you must wait until the next Open Enrollment period, which takes place every year during the month of October or when you have a Qualifying Life Event.

If you are a new employee with the City and County of San Francisco or the Superior Court of San Francisco, you can enroll in your health benefits online using eBenefits, which is accessible through the San Francisco Employee Portal. 

To get started, go to the How to Enroll page or check out the How to Enroll in Benefits section below for details on how to enroll by fax or mail.

Newly Eligible Temporary Exempt Employees

Temporary exempt employees who have worked more than 1,040 hours in any consecutive 12-month period and whose normal work week is not less than 20 hours typically become eligible to enroll in an SFHSS medical and/or dental plan (the determination of eligibility is made by the Department of Human Resources and documentation is required). These employees must enroll within 30-calendar days of the date they met eligibility requirements per DHR. Otherwise they will need to wait until the next Open Enrollment period or when a qualifying event occurs.

When Coverage Begins

Upon submission of your application and required eligibility documentation within the 30-day deadline, coverage begins on the first day of the coverage period. If you have specific questions about your coverage start date, please contact SFHSS Member Services at (628) 652-4700.

Employee Responsibility For Healthcare Contributions

Employee premium contributions are deducted from paychecks biweekly. Carefully check your paycheck to verify that the correct employee premium contribution is being deducted. If the deduction is incorrect or does not appear on your paycheck, contact SFHSS Member Services at (628) 652-4700. You are responsible for all required employee premium contributions, whether they are deducted from your paycheck or not. If you fail to make a required employee premium contribution by the date it is due, your coverage will be terminated and you will not be permitted to re-enroll in coverage until the next Open Enrollment in October.

Questions About Your Benefits

If you have questions about your benefits please contact SFHSS Member Services. Our telephone hours are Monday, Tuesday, Wednesday and Friday from 9am to 12pm and from 1pm to 5pm and Thursday from 10am to 12pm and 1pm to 5pm.

Our number is (628) 652-4700 or toll-free: (800) 541-2266.



Posted On

May 13, 2024