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Strategic Plan

Delivery system transformation aimed at achieving better health outcomes requires care models that integrate a broad array of services to address physical, behavioral, and social needs. Our department recognizes that Race and the Social Determinants of Health (SDoH) – conditions in which people are born, live, learn, work, play, worship, and age – play a significant role in well-being. The Strategic Plan 2023-2025 process represents a shift from provision of benefit services to a deeper understanding of the health of our population.

SFHSS will lead with equity to support our membership in accessing the care they need when they need it, regardless of personal characteristics such as gender, ethnicity, geographic location, and socioeconomic status. As we advance this 2023-2025 Strategic Plan, SFHSS is aligning with leading health authorities to ensure that equity is engrained within the fabric of our mission, vision, values, and strategic goals.


Icon showing Equity

Goal 1: Foster equity through intentional organizational culture, accessibility, inclusion, and belonging.

  • Objective: Apply health equity lens to our customer service approach
  • Objective: Apply equity lens to our workforce environment
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Goal 2: Advance primary care practice and member engagement to ensure the right care, at the right time and place.

  • Objective: Improve primary care and well-being services
  • Objective: Advance equity in the delivery of primary care services
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Goal 3: Provide affordable and sustainable healthcare and high-quality well-being services through value-driven decisions and program design.

  • Objective: Monitor funding sustainablity
  • Objective: Maintain Board Education
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Goal 4: Support the mental health and well-being of our membership by reducing stigma and addressing barriers to care in partnership with key stakeholders.

  • Objective: Provide easily accessible pathways to mental health and substance use disorder services through increased member awareness
  • Objective: Enhance programs to support early retiree and retiree well-being
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Goal 5: Optimize service to maintain and advance exceptional member engagement.

  • Objective: Enhance member education and support services
  • Objective: Improve staff training and professional development
  • Objective: Implement quality improvement review processes