Employee Assistance Program

Employee Assistance Program – We're Here For You

The Employee Assistance Program (EAP) is dedicated to significantly contributing to a healthier work environment and employee well-being. Offering a variety of confidential counseling, consultation, coaching & education services, EAP counselors are licensed therapists with many years of diverse experience in mental health, business, and as City employees.

Fire, Police, and Sheriff: First Responders click HERE for your ComPsych EAP benefits.

SFHSS Employee Assistance Counselors are available for confidential counseling and consultation Monday - Friday 8:00 a.m. - 5:00 p.m. Guidance Resource Consultants are available 24/7 for consultation and referral. (628) 652-4600.

Download our EAP Telehealth Flyer for more information.

If you are having a psychiatric emergency, please call 911 or go to your nearest hospital emergency room.

24-Hour National Suicide & Crisis Hotline: 988

National Sexual Assault Hotline: (800) 656-HOPE (4673)

National Domestic Violence Hotline: (800) 799-7233

EAP Frequently Asked Questions (FAQs)

Individual Counseling
Q: How do I access EAP counseling?
A: Call EAP 24/7: (628) 652-4600
Q: What are the qualifications of the counselors?
A: All clinicians are California State licensed therapists and have additional training and education in various disciplines.
Q: Are EAP services available to family members?
A: It is recommended that family members (e.g. immediate family like spouse, partner, young adult or adult child) contact their health plan for mental health services.
Q: Do you see minor children?
A: This is not an appropriate setting for minor children. Please contact your health plan for services for children under 18 years of age.
Q: Is the counseling confidential?
A: Yes – according to California/Federal law.
Q: How long is an appointment with a therapist?
A: 50 Minutes
Q: What is the cost?
A: Counseling services are FREE of charge.
Q: What are your hours?
A: 24 hours a day/ 7 days a week
Q: Can I use sick time for an EAP appointment?
A: Yes - You must use your own time for EAP appointments which includes sick leave, vacation, CTO or weekday days off. Appointments at EAP are considered to be medical appointments. To learn more, please read the Time for Wellness Memorandum.
Q: Will my supervisor know I am visiting an EAP counselor?
A: No, if requesting time off during your regular scheduled work hours to meet with a therapist, you may choose to use sick, vacation or CTO time. If you choose sick time, your supervisor only needs to know you have a medical appointment. If you choose to tell your supervisor what your appointment is for, that is up to you to decide.
Couple Counseling
If you are interested in couples counseling you must call (628) 652-4600 directly.

Q: How long is an appointment?
A: 50 Minutes
Q: What is the cost?
A: Counseling services are FREE of charge.
Q: What are your hours?
A: 24 hours a day / 7 days a week
Q: Can I use sick time for work?
A: You must use your own time for EAP appointments which includes sick leave, vacation, CTO or weekday days off. Appointments at EAP are considered to be medical appointments. Learn more about the Time for Wellness Memorandum.
Q: Do I have to be married or domestic partners to get couple counseling?
A: As long as you are in a committed relationship for which you desire help, you may use couple counseling services.

First Responder Resources

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