Employee Assistance Program
We're Here For You
The Employee Assistance Program (EAP) is dedicated to significantly contributing to a healthier work environment and employee well-being. Offering a variety of confidential counseling, consultation, coaching & education services, EAP counselors are licensed therapists with many years of diverse experience in mental health, business, and as City employees.
Fire, Police, and Sheriff: First Responders click HERE for your ComPsych EAP benefits.
SFHSS Employee Assistance Counselors are available for confidential counseling and consultation Monday - Friday 8:00-5:00. Guidance Resource Consultants are available 24/7 for consultation and referral. (628) 652-4600.
Download our EAP Telehealth Flyer for more information.
We're Here for You
Check out resources, take an assessment, and learn about common mental health topics here.
Self Care & Your Well-Being
Self-care is essential for your emotional, mental and physical health—all of which are connected. Learn how to take simple steps to improve your overall well-being.
Self Help & Other Resources
We are glad to refer you to resources, information, and hotlines outside of EAP.
EAP for Employees
We're here for you-to help you face life's challenges at work and at home. Check out more resources for self-help and self-care.
EAP for Managers
EAP is here for you and your employees— We provide support to help you everyday, in times of transition and challenge, and in times of crisis.
Mental Health Benefits
Mental health services are included in all medical plans offered to employees and retirees.
If you are having a psychiatric emergency, please call 911 or go to your nearest hospital emergency room.
EAP Frequently Asked Questions (FAQs)
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Individual Counseling
Q: How do I access EAP counseling?
A: Call EAP 24/7: (628) 652-4600
Q: What are the qualifications of the counselors?
A: All clinicians are California State licensed therapists and have additional training and education in various disciplines.
Q: Are EAP services available to family members?
A: It is recommended that family members (e.g. immediate family like spouse, partner, young adult or adult child) contact their health plan for mental health services.
Q: Do you see minor children?
A: This is not an appropriate setting for minor children. Please contact your health plan for services for children under 18 years of age.
Q: Is the counseling confidential?
A: Yes – according to California/Federal law.
Q: How long is an appointment with a therapist?
A: 50 Minutes
Q: What is the cost?
A: Counseling services are FREE of charge.
Q: What are your hours?
A: 24 hours a day/ 7 days a week
Q: Can I use sick time for an EAP appointment?
A: Yes - You must use your own time for EAP appointments which includes sick leave, vacation, CTO or weekday days off. Appointments at EAP are considered to be medical appointments. To learn more, please read the Time for Wellness Memorandum.
Q: Will my supervisor know I am visiting an EAP counselor?
A: No, if requesting time off during your regular scheduled work hours to meet with a therapist, you may choose to use sick, vacation or CTO time. If you choose sick time, your supervisor only needs to know you have a medical appointment. If you choose to tell your supervisor what your appointment is for, that is up to you to decide.
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Couple Counseling
If you are interested in couples counseling you must call (628) 652-4600 directly.
Q: How long is an appointment?
A: 50 Minutes
Q: What is the cost?
A: Counseling services are FREE of charge.
Q: What are your hours?
A: 24 hours a day / 7 days a week
Q: Can I use sick time for work?
A: You must use your own time for EAP appointments which includes sick leave, vacation, CTO or weekday days off. Appointments at EAP are considered to be medical appointments. Learn more about the Time for Wellness Memorandum.
Q: Do I have to be married or domestic partners to get couple counseling?
A: As long as you are in a committed relationship for which you desire help, you may use couple counseling services.