Employee Assistance Program
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EAP Mediation Services
Workplace relationships can be challenging. EAP offers an informal, free and voluntary conflict resolution process. Call EAP for a consultation to see if mediation is right for you or your employees.
Contact a Counselor
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988 Suicide & Crisis Lifeline
If you or someone you know needs support now, call or text 988 or chat 988lifeline.org.
Learn more
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First Responder Resources
Access resources to help support your emotional health and well-being.
Learn More
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We're Here For You
Everyone can use support during challenging times in their life.
Reach out and ask for help as soon as you think you need it. Call EAP 24/7.Learn More
We're Here For You
The Employee Assistance Program (EAP) is dedicated to significantly contributing to a healthier work environment and employee well-being. Offering a variety of confidential counseling, consultation, coaching & education services, EAP counselors are licensed therapists with many years of diverse experience in mental health, business and as City employees.
First Responders click HERE for your MHN EAP benefits.
FREE 24/7 Tele-Counseling Is Available To You.
Employee Assistance Counselors are available for individual confidential telephone counseling and consultations. Our phones are answered 24 hours a day, 7 days a week: (628) 652-4600.
Download our EAP Telecounseling Flyer for more information.
We're Here for You
Check out resources, take an assessment, and learn about common mental health topics here.
Self Care & Your Well-Being
Self-care is essential for your emotional, mental and physical health—all of which are connected. Learn how to take simple steps to improve your overall well-being.
Self Help & Other Resources
We are glad to refer you to resources, information, and hotlines outside of EAP.
EAP for Employees
We're here for you-to help you face life's challenges at work and at home. Check out more resources for self-help and self-care.
EAP for Managers
EAP is here for you and your employees— We provide support to help you everyday, in times of transition and challenge, and in times of crisis.
Mental Health Benefits
Mental health services are included in all medical plans offered to employees and retirees.
If you are having a psychiatric emergency, please call 911 or go to your nearest hospital emergency room.
EAP Frequently Asked Questions (FAQs)
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Individual Counseling
Q: How do I access EAP counseling?
A: Call EAP 24/7: (628) 652-4600
Q: What are the qualifications of the counselors?
A: All clinicians are California State licensed therapists and have additional training and education in various disciplines.
Q: Are EAP services available to family members?
A: It is recommended that family members (e.g. immediate family like spouse, partner, young adult or adult child) contact their health plan for mental health services.
Q: Do you see minor children?
A: This is not an appropriate setting for minor children. Please contact your health plan for services for children under 18 years of age.
Q: Is the counseling confidential?
A: Yes – according to California/Federal law.
Q: How long is an appointment with a therapist?
A: 50 Minutes
Q: What is the cost?
A: Counseling services are FREE of charge.
Q: What are your hours?
A: 24 hours a day/ 7 days a week
Q: Can I use sick time for an EAP appointment?
A: Yes - You must use your own time for EAP appointments which includes sick leave, vacation, CTO or weekday days off. Appointments at EAP are considered to be medical appointments. To learn more, please read the Time for Wellness Memorandum.
Q: Will my supervisor know I am visiting an EAP counselor?
A: No, if requesting time off during your regular scheduled work hours to meet with a therapist, you may choose to use sick, vacation or CTO time. If you choose sick time, your supervisor only needs to know you have a medical appointment. If you choose to tell your supervisor what your appointment is for, that is up to you to decide.
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Couple Counseling
If you are interested in couples counseling you must call (877) 247 - 4621 directly.
Q: How long is an appointment?
A: 50 Minutes
Q: What is the cost?
A: Counseling services are FREE of charge.
Q: What are your hours?
A: 24 hours a day / 7 days a week
Q: Can I use sick time for work?
A: You must use your own time for EAP appointments which includes sick leave, vacation, CTO or weekday days off. Appointments at EAP are considered to be medical appointments. Learn more about the Time for Wellness Memorandum.
Q: Do I have to be married or domestic partners to get couple counseling?
A: As long as you are in a committed relationship for which you desire help, you may use couple counseling services.
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Video, Text and Tele-Counseling
Q: What is video counseling?
A: This is when you meet with a clinician over a secure video platform such as Microsoft Teams. In order to participate in this format you must have access to a camera via a computer or smartphone.
Q: What is tele-counseling?
A: Tele-counseling is counseling on the phone.
Q: How do I set up an appointment for video or tele-counseling?
A: Call EAP for a consultation. We will help you determine if Tele-counseling is appropriate for you: (628) 652-4600. Calls are answered 24/7.
Q: How do I set up an appointment to get access to texting services?
A: You will have the ability to text your therapist in between your normal scheduled (video or tele-counseling session to get the care you need.If you are interested in texting with a clinician you must contact (877) 247-4621 directly.
Q: Who is eligible for video or tele-counseling?
A: Eligibility is determined by your counselor and based on clinical appropriateness.
Q: Can I get couple counseling on the phone?
A: Tele-counseling is not an appropriate medium for couple counseling, however video counseling would be available.
Q: What are your hours?
A: 24 hours a day / 7 days a week
Q: Am I am able to take sick time from work?
A: You must use your own time for EAP appointments which includes sick leave, vacation, CTO or weekday days off. Appointments at EAP are considered to be medical appointments. Learn more about the Time for Wellness Memorandum.
Q: How long is a video or tele-counseling appointment?
A: 50 minutes
EAP Forms
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Individual Counseling
Employees that are engaging with the Internal SFHSS EAP, will work with your counselor to complete the City & County Employees EAP Client Information & Consent for Services.
Employees that are engaging with the External EAP (ComPsych), they will inform you what paperwork you will need to complete.
Non-Employees seeking individual counseling services will need to reach out to their health plan for mental health services.
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Couple Counseling
Employees and non - employees receiving couples counseling will be working with the External EAP (ComPsych) for Couples Counseling. ComPsych will inform you what paperwork you will need to complete.
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Release of Information
Employees seeking services through the Internal SFHSS EAP will be asked to complete these forms. If you are seeking services through the External EAP (ComPsych) vendor, you will need to work with ComPsych for the appropriate paperwork.