Contact Us

Update your benefits because of a…

Life Changing Event

Have a change you'd like to make because of a life event?

  • Marriage / Domestic Partner
  • Divorce / Dissolution of Partnership
  • Birth / Adoption
  • Death
  • Address Change
  • Loss/Gain Other Health Coverage

Employment Status Change

Have an upcoming change to your employment status?

  • New Position
  • Retiring
  • Temporary Leave
  • Indefinite Leave

I need more info

Want to learn more about:

  • Well-Being
  • Employee Assistance Program (EAP)
  • Paying a Delinquency Notice
  • Your Enrollment Status

Online Consultation Appointments

Make an online consultation appointment with a Benefits Analyst for a Retirement Consultation.

Make Appointment


Confirm your enrollment

  1. Go to the Employee Portal
  2. Select My Benefits from the left-hand navigation bar

Employee Portal

*However, please note: It may take up to 30-days for the system to reflect your new enrollment request.

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Pay Delinquency Notice

Please use the City and County of San Francisco’s Payment Portal to bring your account up-to-date.

Make a payment

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Submit Supporting Documents

If you need to submit documents such as Medicare enrollment, birth certificate(s), marriage certificate or domestic partner certificate or declaration, can:

  1. Fax a copy to (628) 652-4701
  2. Mail or drop-off a copy at our drop box located at:

1145 Market Street
3rd Floor
San Francisco, CA 94103

(Drop Box Hours: M-F, 9 a.m. to 4:30 p.m.)

Please do not send us original documents as they will not be returned to you.

Employee Portal


Our Business Hours

Telephone Hours:

Monday, Tuesday, Wednesday, and Friday from 9 a.m. to noon and 1 p.m. to 5 p.m.

Thursday from 10 a.m. to noon and 1 p.m. to 5 p.m.

Walk-In Service Hours (doors close at 1 p.m.):

Monday, Tuesday, Wednesday, and Friday from 9 a.m. to 1 p.m.

Thursday from 10 a.m. to 1 p.m.

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SFHSS Phone Number and Mailing Address

SFHSS Mailing Address

San Francisco Health Service System
1145 Market Street, Suite 300
San Francisco, CA 94103

SFHSS Member Services

Main: (628) 652-4700
Fax: (628) 652-4701

SFUSD Members
Please press option 1 for benefits questions, then press option 3 for dedicated SFUSD support.

SFHSS Well-Being
Main: (628) 652-4650

Employee Assistance Program (EAP)
Main: (628) 652-4600