Update your benefits because of a…
Online Consultation Appointments
Make an online consultation appointment with a Benefits Analyst for a Retirement Consultation.
Confirm your enrollment
- Go to the Employee Portal
- Select My Benefits from the left-hand navigation bar
*However, please note: It may take up to 30-days for the system to reflect your new enrollment request.
Pay Delinquency Notice
Please use the City and County of San Francisco’s Payment Portal to bring your account up-to-date.
Submit Supporting Documents
If you need to submit documents such as Medicare enrollment, birth certificate(s), marriage certificate or domestic partner certificate or declaration, can:
- Fax a copy to (628) 652-4701
- Mail or drop-off a copy at our drop box located at:
1145 Market Street
San Francisco, CA 94103
(Hours: M-F, 9:00am and 4:30pm)
Please do not send us original documents as they will not be returned to you.
Our Business Hours
Monday, Tuesday, Wednesday and Friday from 9:00am to 12:00pm and 1:00pm to 5:00pm
Thursday from 10:00am to 12:00pm and 1:00pm to 5:00pm.
SFHSS Phone Number and Mailing Address
SFHSS Mailing Address
San Francisco Health Service System 1145 Market Street, Suite 300 San Francisco, CA 94103
SFHSS Member Services
Main: (628) 652-4700
Toll-free: (800) 541-2266
Fax: (628) 652-4701
Please press option 1 for benefits questions, then press option 3 for dedicated SFUSD support.
Main: (628) 652-4650
Employee Assistance Program (EAP)
Main: (628) 652-4600