Contact Us
Update your benefits because of a…
Online Consultation Appointments
Please Note!
Online consultations ended on August 1, 2024. We will continue to provide consultations by phone and in person.
Confirm your enrollment
- Go to the Employee Portal
- Select My Benefits from the left-hand navigation bar
*However, please note: It may take up to 30-days for the system to reflect your new enrollment request.
Pay Delinquency Notice
Please use the City and County of San Francisco’s Payment Portal to bring your account up-to-date.
Submit Supporting Documents
If you need to submit documents such as Medicare enrollment, birth certificate(s), marriage certificate or domestic partner certificate or declaration, can:
- Fax a copy to (628) 652-4701
- Mail or drop-off a copy at our drop box located at:
1145 Market Street
3rd Floor
San Francisco, CA 94103(Drop Box Hours: M-F, 9 a.m. to 4:30 p.m.)
Please do not send us original documents as they will not be returned to you.
Our Business Hours
Telephone Hours:
Monday, Tuesday, Wednesday, and Friday from 9 a.m. to noon and 1 p.m. to 5 p.m.
Thursday from 10 a.m. to noon and 1 p.m. to 5 p.m.
Walk-In Service Hours (doors close at 1 p.m.):
Monday, Tuesday, Wednesday, and Friday from 9 a.m. to 1 p.m.
Thursday from 10 a.m. to 1 p.m.
SFHSS Phone Number and Mailing Address
SFHSS Mailing Address
San Francisco Health Service System
1145 Market Street, Suite 300
San Francisco, CA 94103
SFHSS Member Services
Main: (628) 652-4700
Fax: (628) 652-4701
SFUSD Members
Please press option 1 for benefits questions, then press option 3 for dedicated SFUSD support.
SFHSS Well-Being
Main: (628) 652-4650
Employee Assistance Program (EAP)
Main: (628) 652-4600