Contact Us

SFHSS Member Services is currently experiencing longer than usual wait times due to an extreme staffing shortage.

We recommend the following actions for the most common requests to avoid long call wait times:

• If you want to confirm your enrollment has been processed, please visit the Employee Portal and select My Benefits from the left-hand navigation bar to view your current enrollment. However, please note: It may take up to 30-days for the system to reflect your new enrollment request.

• If you received a delinquency notice and would like to make a payment, please use the City and County of San Francisco’s Payment Portal to bring your account up-to-date.

• If you need to submit supporting documents to SFHSS such as Medicare enrollment, birth certificate(s), marriage certificate or domestic partner certificate or declaration, you can fax a copy to (628) 652-4701. You can also mail or drop-off a copy at our drop box located at 1145 Market Street, 3^rd Floor, San Francisco, CA 94103. Our drop-box is accessible Monday through Friday between 9:00am and 4:30pm. Please do not send us original documents as they will not be returned to you.