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Image of 1145 Market Street building where SFHSS is located in San Francisco.

Contact Us


SFHSS Member Services is currently experiencing longer than usual wait times due to an extreme staffing shortage.


We recommend the following actions for the most common requests to avoid long call wait times:

  • If you want to confirm your enrollment has been processed, please visit the Employee Portal and select My Benefits from the left-hand navigation bar to view your current enrollment. However, please note: It may take up to 30-days for the system to reflect your new enrollment request.

  • If you received a delinquency notice and would like to make a payment, please use the City and County of San Francisco’s Payment Portal to bring your account up-to-date.

  • If you need to submit supporting documents to SFHSS such as Medicare enrollment, birth certificate(s), marriage certificate or domestic partner certificate or declaration, you can fax a copy to (628) 652-4701. You can also mail or drop-off a copy at our drop box located at 1145 Market Street, 3rd Floor, San Francisco, CA 94103. Our drop-box is accessible Monday through Friday between 9:00am and 4:30pm. Please do not send us original documents as they will not be returned to you.

 

Service Hours

Our current telephone hours are Monday, Tuesday, Wednesday and Friday from 9:00am to 12:00pm and 1:00pm to 5:00pm, and Thursday from 10:00am to 12:00pm and 1:00pm to 5:00pm.

SFHSS Phone Numbers and Mailing Address

SFHSS Member Services
Main: (628) 652-4700
Toll-free: (800) 541-2266
Fax: (628) 652-4701

*NEW* SFUSD Members: Please press option 1 for benefits questions, then press option 3 for dedicated SFUSD support.

SFHSS Well-Being
Main: (628) 652-4650
Wellness Fax: (628) 652-4601

Employee Assistance Program (EAP)
Main: (628) 652-4600 
EAP Fax: (628) 652-4601

SFHSS Mailing Address
1145 Market Street, Suite 300
San Francisco, CA 94103

Online Consultation Appointments

Click here to make an online consultation appointment with a Benefits Analyst for a Retirement Consultation.

 

Posted On

Feb 3, 2023