Contact Us
Update your benefits because of a…
Pay Delinquency Notice
Please use the City and County of San Francisco’s Payment Portal to bring your account up-to-date.
Confirm Your Enrollment
Go to SF My Hub and then:
- Select the My Health Benefits tile, and
- Select Benefits Summary to review your current enrollment elections. If you made your enrollment elections online, you can also review your Benefits Statement by selecting Benefits Statement tile.
Please note: It may take up to 30-days for the system to reflect your new enrollment request.
Submit Supporting Documents Online
If you have already submitted your benefits change request online:
Upload your supporting documents through SF My Hub. This is the fastest way to submit documents for an event that has already been submitted.
- Log in to SF My Hub.
- Select My Health Benefits.
- Click Benefit Attachments.
- Open the benefits event you submitted.
- Click Add Attachment and upload your supporting documents.
Email Pilot Update:
Our email communication pilot has been temporarily suspended due to high member demand. We understand this channel is important to you, and we're actively working to restore it.
We're currently developing a new electronic communication system to better serve our members going forward. Please check back on our site in Q1 2027 for updates on this new channel.
Thank you for your patience as we work to improve how we connect with you.
Dental & Vision Plans
Delta Dental PPO
(888) 335-8227
deltadentalins.com/ccsf
Group 01673
DeltaCare USA DHMO
(800) 422-4234
deltadentalins.com/ccsf
Group 71797
UHC Dental DHMO
(800) 999-3367
exploreuhcplans.com/sfhss
VSP Vision Care
(800) 877-7195
www.vsp.com
Group 12145878
FSAs and COBRA
P&A Group
(800) 688-2611
padmin.com
Other Agencies
Pension Benefits
SFERS (San Francisco Employees' Retirement System)
Tel: (415) 487-7000
Toll Free: (888) 849-0777
mysfers.org
CalPERS
(888) 225-7377
calpers.ca.gov
CalSTRS
(800) 228-5453
calstrs.com
PARS
(800) 540-6369
pars.org
Health Insurance Exchange
Covered California
(800) 300-1506
coveredca.com
Our Business Hours
Telephone Hours:
Monday, Tuesday, Wednesday, and Friday from 9 a.m. to noon and 1 p.m. to 4:30 p.m.
Thursday from 10 a.m. to noon and 1 p.m. to 4:30 p.m.
Walk-In Service Hours (doors close at 4:30 p.m.):
Monday, Tuesday, Wednesday, and Friday from 9 a.m. to 4:30 p.m.
Thursday from 10 a.m. to 4:30 p.m.
SFHSS Phone Number and Mailing Address
SFHSS Mailing Address
San Francisco Health Service System
1145 Market Street, Suite 300
San Francisco, CA 94103
SFHSS Member Services
Main: (628) 652-4700
Fax: (628) 652-4701
SFUSD Members
Please press option 1 for benefits questions, then press option 3 for dedicated SFUSD support.
SFHSS Well-Being
Main: (628) 652-4650
Employee Assistance Program (EAP)
Main: (628) 652-4600
Medical Plans
Health Net CanopyCare HMO
(833) 448-2042
healthnet.com/sfhss
Group: G0727A
Kaiser Permanente HMO
(800) 464-4000
choose.kp.org/sfhss
Group: 888 (Northern CA)
Group: 231003 (Southern CA)
Blue Shield of California Trio HMO
(800) 357-1901
blueshieldca.com/sfhss
Group: W0051448
Blue Shield of California Access+ HMO
(800) 357-1901
blueshieldca.com/sfhss
Group: W0051448
Blue Shield of California PPO (Non-Medicare)
(888) 499-5532
blueshieldca.com/sfhss
Group: W0051448
Blue Shield of California MAPD PPO (Medicare)
(800) 370-8852
blueshieldca.com/sfhss
Group: W0051448
Voluntary Benefits
Workterra Open Enrollment Services
(833) 711-4498
Schedule an appointment at workterravboe.com
Workterra New Hire or Life Event Consultations
(866) 528-5360
Schedule an appointment at ccsfvboe.com
Administrative Questions About Your Voluntary Benefits?
For questions regarding payroll deductions, premium payment inquiries, benefit reinstatements, etc.
(888) 604-3771
Long-Term Disability and Group Life Insurance
New York Life LTD
Policy: LK980417
General Customer Service or Claim Status
(800) 695-4226, Option #1, Extension #3
mynylgbs.com
To File a Disability Claim
(888) 842-4462
nyl.com/disability-claim
New York Life Employer-Paid Group Life Insurance
Policy: FLX980556
(800) 225-5695
When prompted, say “Claims” to be directed to the appropriate department.