How to Enroll

Introduction

City and County of San Francisco, Superior Court of San Francisco, San Francisco Unified School District (SFUSD), and City College of San Francisco employees and Retirees can enroll in health benefits elections online with eBenefits.

If you are an employee of SFUSD, City College or a Retiree and have not previously registered an account, you will need to Register your Account (one-time only). Go to the How to Enroll Online steps below or watch the How to Register an Account (one-time only) video below if you need help.

For instructions on how to enroll online, download the Step by Step Instructions for New Hires and Qualifying Life Events.

If you are unable to enroll online, get Help below.

You can use your computer, tablet, or smart phone to access eBenefits at any time. You can also access Benefits Enrollment using the same kiosks that you use for PeopleSoft time entry.

Once you are able to log in and submit changes, you can find instructional videos on How To Make Benefit Changes Online below.

Step by Step Instructions for New Hires and Qualifying Life Events

How to Enroll Online

Step 1

Step 2

Retirees, City College or SFUSD if you have not registered your account previously, click on the text "First time registration for Retirees, City College or SFUSD.. Else skip to Step 3.

Step 3

Enter your Employee ID and password. Click Agree & Sign In.

Step 4

Complete the security verification and click Verify.

Step 5

Click on the SF Employee Portal icon.

Step 6

For New Hires, click on the Alert. Otherwise, go to the Employee Links section, under My Links.

Step 7

Under Employee Links, go to eBenefits. New Hires and New Retirees should click on New Hire/Retiree Enrollment If you have a Qualifying Life Event, click on Submit a Qualifying Life Event.

How to Register an Account (One-time only) - for City College, SFUSD and Retirees

City College, SFUSD and Retiree members will need to register an account to use eBenefits but only once!

To help you, please download the easy-to-follow, step by step instructions and watch the short video below. Note: There is no accompanying audio with the video.

Dependent Eligibility

When adding dependents, remember that not all relationship types are eligible to receive benefits.

To find out if your dependent is eligible for coverage, please refer to the Eligibility Relationship Types table or go to our Eligibility Rules page to learn more.

How to Make Benefits Changes Online

If you would like to see short video clips on how to make changes in Life Events, click on one of the topics below. Each video link will provide a quick demo on how to make elections and edits in the system.

Getting Started
Review / Add Dependents
Update Personal Information
Review Current Elections
Medical & How to enroll/disenroll dependents or waive coverage
Dental
Shopping Cart
FSA
Child Care Dependent Care FSA
Election Review
Election Submission
Print Enrollment Statement
Document Upload
Voluntary Benefits

Get Help

If you are unable to log into the Employee Portal, please contact the City and County of San Francisco’s Department of Technology Help Desk at (628) 652-5000 between 7:30 a.m. and 5:00 p.m., Monday through Friday. You will be asked to provide your DSW (Employee ID) Number and additional information to validate your identity.
City College employees and SFUSD employees, if you do not know your DSW, please contact SFHSS Member Services at (628) 652-4700.

Retired Employees or Surviving Spouses, if you cannot log into the Employee Portal, please contact SFHSS Member Services at (628) 652-4700.

If you have questions about your benefits, eligibility, or navigating eBenefits, contact SFHSS at (628) 652-4700. Our telephone hours are Monday, Tuesday, Wednesday, and Friday from 9 a.m. to 12 p.m. and 1 p.m. to 5 p.m. and Thursday from 10 a.m. to 12 p.m. and 1 p.m. to 5 p.m. Our walk-in service hours (doors close at 1 p.m.) are Monday, Tuesday, Wednesday, and Friday from 9 a.m. to 1 p.m. and Thursday from 10 a.m. to 1 p.m. Visit Contact Us for more details.

How to Make Benefit Changes by Fax or Mail

If you do not have access to eBenefits or are a City College of San Francisco employee, you can make your Qualifying Life Event health benefits elections by downloading and returning a completed Enrollment Application Form.

Find your Enrollment Application Form by clicking the appropriate link below.

Fax your completed form along with photocopies (no originals) of your supporting documentation to (628) 652-4701 or mail to SFHSS, 1145 Market Street, 3rd Floor, San Francisco, CA 94103.

eBenefits-supported Web Browsers

Access the SF Employee Gateway here. SFHSS recommends Firefox and Microsoft Edge or Safari. For best performance, do not use eBenefits in private browsing or incognito modes. For Firefox, components of eBenefits may be unstable if the browser history settings are set to never remember history.