Contact Us

Go to SF My Hub and then:

1. Select the My Health Benefits tile, and 
2. Select Benefits Summary to review your current enrollment elections. If you made your enrollment elections online, you can also review your Benefits Statement by selecting Benefits Statement tile. 

Please note: It may take up to 30-days for the system to reflect your new enrollment request.

Please use the City and County of San Francisco’s Payment Portal to bring your account up-to-date.

Make a payment

If you need to submit documents such as Medicare enrollment, birth certificate(s), marriage certificate or domestic partner certificate or declaration, you can:

1. Email hss.connect@sfgov.org. In your initial email include the following information:
    
   • Your Full Name
   • Your DSW Number (Employee ID)

   • Current Phone Number

     Disclaimer: Please be advised that electronic mail is not a secure method of communication, and initiating an email does not guarantee the confidentiality or security of information during transmission. However, any information received by the San Francisco Health Service System (SFHSS) will be maintained in a secure manner and handled in accordance with all applicable rules and regulations governing privacy and data protection.
      

2. Fax a copy to (628) 652-4701
    

3. Mail or drop-off a copy at our drop box located at:

   1145 Market Street
   3rd Floor
   San Francisco, CA 94103

   (Drop Box Hours: M-F, 8 a.m. to 5:00 p.m.)

Please do not send us original documents as they will not be returned to you.

Employee Portal