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Please use the City and County of San Francisco’s Payment Portal to bring your account up-to-date.

Make a payment

Go to SF My Hub and then:

1. Select the My Health Benefits tile, and 
2. Select Benefits Summary to review your current enrollment elections. If you made your enrollment elections online, you can also review your Benefits Statement by selecting Benefits Statement tile. 

Please note: It may take up to 30-days for the system to reflect your new enrollment request.

If you have already submitted your benefits change request online:

Upload your supporting documents through SF My Hub. This is the fastest way to submit documents for an event that has already been submitted.

1. Log in to SF My Hub.
2. Select My Health Benefits.
3. Click Benefit Attachments.
4. Open the benefits event you submitted.
5. Click Add Attachment and upload your supporting documents.

Email Pilot Update:

Our email communication pilot has been temporarily suspended due to high member demand. We understand this channel is important to you, and we're actively working to restore it.

We're currently developing a new electronic communication system to better serve our members going forward. Please check back on our site in Q1 2027 for updates on this new channel.

Thank you for your patience as we work to improve how we connect with you.