Contact Us
Update your benefits because of a…
Online Consultation Appointments
Make an online consultation appointment with a Benefits Analyst for a Retirement Consultation.
Confirm your enrollment
- Go to the Employee Portal
- Select My Benefits from the left-hand navigation bar
*However, please note: It may take up to 30-days for the system to reflect your new enrollment request.
Pay Delinquency Notice
Please use the City and County of San Francisco’s Payment Portal to bring your account up-to-date.
Submit Supporting Documents
If you need to submit documents such as Medicare enrollment, birth certificate(s), marriage certificate or domestic partner certificate or declaration, can:
- Fax a copy to (628) 652-4701
- Mail or drop-off a copy at our drop box located at:
1145 Market Street
3rd Floor
San Francisco, CA 94103(Drop Box Hours: M-F, 9 a.m. to 4:30 p.m.)
Please do not send us original documents as they will not be returned to you.
Our Business Hours
Telephone Hours:
Monday, Tuesday, Wednesday, and Friday from 9 a.m. to noon and 1 p.m. to 5 p.m.
Thursday from 10 a.m. to noon and 1 p.m. to 5 p.m.
Walk-In Service Hours (doors close at 1 p.m.):
Monday, Tuesday, Wednesday, and Friday from 9 a.m. to 1 p.m.
Thursday from 10 a.m. to 1 p.m.
SFHSS Phone Number and Mailing Address
SFHSS Mailing Address
San Francisco Health Service System
1145 Market Street, Suite 300
San Francisco, CA 94103
SFHSS Member Services
Main: (628) 652-4700
Fax: (628) 652-4701
SFUSD Members
Please press option 1 for benefits questions, then press option 3 for dedicated SFUSD support.
SFHSS Well-Being
Main: (628) 652-4650
Employee Assistance Program (EAP)
Main: (628) 652-4600