FAQ

In addition to using our website, SFHSS is always here to help you make selections, answer plan questions, update your information and manage your benefits. We recognize that you will have changes and different situations come up that may affect your benefits coverage. We provide several convenient ways to help you avoid any disruptions in your health plan and benefits coverage.

Take a look at our website. We offer lots of good information on our website that may answer your questions. You can find plan documents about your benefits, contact information for your plan providers, important forms, as well as great videos explaining how to enroll in benefits as a new hire or how to prepare for retirement.

Call us. SFHSS has a dedicated team of Benefit Analysts ready to answer your questions, help you navigate through your benefit options or assist you with making a change or update to your coverage. Our current telephone hours are Monday, Tuesday, Wednesday and Friday from 9:00am to 12:00pm and 1:00pm to 5:00pm, and Thursday from 10:00am to 12:00pm and 1:00pm to 5:00pm. Our number is (628) 652-4700 or toll-free (800) 541-2266. Go to our Contact Us page for more information.
If you have a Qualifying Life Event outside of the Open Enrollment period, you can make your Life Events updates online through the Employee Portal. Visit our Qualifying Life Events page for more information.

And remember... if you move, let us know immediately by using our convenient Change of Address form. SFHSS sends out important, time-sensitive information year-around including annual Open Enrollment materials as well as Confirmation Letters about your enrollment elections for the new plan year, tax forms and other important information. Stay informed by staying in touch!