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Please use the City and County of San Francisco’s Payment Portal to bring your account up-to-date.

Make a payment

Go to SF My Hub and then:

1. Select the My Health Benefits tile, and 
2. Select Benefits Summary to review your current enrollment elections. If you made your enrollment elections online, you can also review your Benefits Statement by selecting Benefits Statement tile. 

Please note: It may take up to 30-days for the system to reflect your new enrollment request.

If you have already submitted your benefits change request online:

Upload your supporting documents through SF My Hub. This is the fastest way to submit documents for an event that has already been submitted.

1. Log in to SF My Hub.
2. Select My Health Benefits.
3. Click Benefit Attachments.
4. Open the benefits event you submitted.
5. Click Add Attachment and upload your supporting documents.

If you did not submit your life event online:

You may email supporting documents, such as a Medicare enrollment letter, birth certificate(s), or a Declaration of Domestic Partnership, to hss.connect@sfgov.org.

Please do not use this email address to request a callback, or schedule a retiree consultation. For those requests, call the HSS Member Services Call Center or visit the Member Services in-person. The email address is intended for document submission and simple issue resolution. In your initial email include the following information:

• Your Full Name
• Your DSW Number (Employee ID)
• Current Phone Number

Disclaimer: Please be advised that electronic mail is not a secure method of communication, and initiating an email does not guarantee the confidentiality or security of information during transmission. However, any information received by the San Francisco Health Service System (SFHSS) will be maintained in a secure manner and handled in accordance with all applicable rules and regulations governing privacy and data protection.

Processing times:

Due to high submission volumes, documents sent by email through our current emailing pilot are taking longer to process. If you submitted your benefits change request online, uploading your documents through SF My Hub is the preferred method and will generally result in faster processing.