The SFHSS EAP is dedicated to significantly contributing to a healthier work environment and employee well-being. Offering a variety of confidential counseling, consultation, coaching & education services, EAP counselors are licensed therapists with many years of diverse experience in mental health, business and as City employees.

Call for a consultation, to schedule an appointment or inquire about our services:
415-554-0610 or 800-795-2351

Catherine Dodd Wellness Center
1145 Market Street, Suite 100
Monday–Friday 8:00am–5:00pm
Easily accessible by public transportation.



EAP Frequently Asked Questions (FAQs)

FAQs for Employee Individual Counseling

How do I access EAP counseling?
Call to schedule an appointment: 415-554-0610
Can I request a man or woman counselor?
Yes you may – just let us know what you prefer and we will set up an appointment with an appropriate counselor.
What are the qualifications of the counselors?
We are all California State licensed therapists and have additional training and education in various disciplines.
How many sessions of counseling do I get?
You are eligible for 6 sessions in a 12 month period.
You say EAP is available to family members. What does that mean?
A family member is your immediate family like spouse, partner, young adult or adult child with whom you live.
Do you see minor children?
This is not an appropriate setting for minor children. Please contact your health insurance for services for children under 18 years of age.
Is the counseling confidential? 
Yes – according to California/Federal law.
How long is an appointment?
50 Minutes
What is the cost?
Counseling services are free of charge.
What is the address?
1145 Market Street in Suite 100 to the left of the statue when you enter the front door of the building.
What are your hours?
Monday through Friday 8:00 – 5:00 with our first appointment at 9:00 and our last appointment at 4:00.
Will my supervisor know I came to EAP?
Only if you tell them. You must use your own time for EAP appointments which includes sick leave, vacation, CTO or weekday days off. Appointments at EAP are considered to be medical appointments.

FAQs for Couple Counseling

How many sessions of couple counseling can I get?
You are eligible for a maximum of 6 sessions of couple counseling in a 12 month period.
Do my couple counseling sessions count against my individual sessions?
No – we understand that sometimes it is necessary to use couple and individual counseling. You will still be elibigle for 6 individual sessions in a 12 month period.
How long is an appointment?
50 Minutes
What is the cost?
Counseling services are free of charge.
What is the address?
1145 Market Street in Suite 100 to the left of the statue when you enter the front door of the building.
What are your hours?
Monday through Friday 8:00 – 5:00 with our first appointment at 9:00 and our last appointment at 4:00.
Do you have evening hours?
No we do not – for that you may have to seek the services of your insurance or pay out-of pocket for a private therapist.
What do I tell work?
You must use your own time for EAP appointments which includes sick leave, vacation, CTO or weekday days off. Appointments at EAP are considered to be medical appointments.
Do I have to be married or domestic partners to get couple counseling?
As long as you are in a committed relationship for which you desire help, you may use couple counseling services.

FAQs for Tele-Counseling

What is tele-counseling?
Tele-counseling is counseling on the phone
How do I set up an appointment?
Call EAP for a consultation. We will help you determine if Tele-counseling is appropriate for you:
415-554-0610
Who is elibigle for tele-couneling?
Eligibility is determined by your counselor, based on clinical appropriateness and your proximity to the EAP offices.
How many sessions do I get?
Employees who are deemed eligible for tele-counseling are entitled to 6 sessions in a 12 month period so long as the counselor deems it appropriate.
Can I get couple counseling on the phone?
Tele-counseling is not an appropriate medium for couple counseling.
What are your hours?
Monday through Friday 8:00 – 5:00 with our first appointment at 9:00 and our last appointment at 4:00.
Do you have evening hours?
No we do not – for that you may have to seek the services of your insurance or pay out-of pocket for a private therapist.
What do I tell work?
You must use your own time for EAP appointments which includes sick leave, vacation, CTO or weekday days off. Appointments at EAP are considered to be medical appointments.
How long is a tele-counseling appointment?
50 minutes

EAP Forms

Forms for Individual Counseling

Client Information
Please complete this form prior to your first appointment and bring it with you.
Consent for Services
Please print and read both pages of this consent prior to your first visit with your EAP Counselor. Providing you agree and understand the terms, please print your name at the top and initial, sign and date where requested. Bring to your first appointment.

Forms for Couple Counseling

Client Information
Please print and complete this form prior to your first appointment. Your EAP Counselor will ask for it in the beginning of your appointment.

Please have your significant other print and complete this form and bring it to your appointment as well.
Consent for Services
Please print and read both pages of this consent prior to your first visit with an EAP Counselor. Providing you agree and understand the terms, please print your name at the top and initial, sign and date where requested.

You and your significant other should complete separate forms. Bring to your first appointment.

Forms for Tele-Counseling

Client Information
Please print and complete this form prior to your first appointment.

Fax to 415-554-1717 with your Counselor’s Name on a cover sheet. Or Scan Email to your Counselor at EAP@sfgov.org
Consent for Services
Please print and read both pages of this consent prior to your first visit Tele-Counseling session. Providing you agree and understand the terms, please print your name at the top and initial, sign and date where requested.

Fax to 415-554-1717 with your Counselor’s Name on a cover sheet. Or Scan Email to your Counselor at EAP@sfgov.org
Consent for Telecounseling
Please print and read this consent prior to your first Telecounseling appointment with your EAP Counselor. Your EAP Counselor may sign on your behalf with your verbal permission at the beginning of your first appointment.

You may also Sign and Fax to 415-554-1717 with your Counselor’s Name on a cover sheet. Or Scan Email to your Counselor at EAP@sfgov.org

Forms for Release of Information

Authorization for Exchange of Information
Please print this form and call your EAP Counselor for instructions about how to complete and where to send.
Release of Information
Please print this form and call your EAP Counselor for instructions about how to complete and where to send.

If you are having a psychiatric emergency, please call 911 or go to your nearest hospital emergency room.

National Suicide &
Crisis Hotline:

1-800-273-TALK (8255) 24/7

National Sexual
Assault Hotline:

1-800-656-HOPE (4673) or
www.rainn.org to chat

National Domestic
Violence Hotline:

1-800-799-7233 orb
www.thehotline.org