Staying Positive While Performing Difficult Client Service Work

Working with demanding clients can be exhausting and frustrating, but it can also be fulfilling and rewarding. This workshop is about harnessing all of the positives that come with this difficult work, without letting the negatives overwhelm you.

This training will help you:

• Adopt a perspective which makes sure that difficult situations don’t have a lasting effect on you
• Become more aware of how the stress of the job is impacting you
• Manage emotions even during the most challenging times, so that you stay in control
• Think more positively when life becomes difficult • Communicate in ways that de-escalate volatile client interactions