SFHSS Health Benefits Open Enrollment for Plan Year 2026

SFHSS members can complete their Open Enrollment elections online through SF My Hub, an easy and secure system that walks you through each step of the process. Take note that SF My Hub works best with Firefox, Microsoft Edge, Safari, and Google Chrome. Please do not use Internet Explorer. 

Select your employer group under Actives or Retirees below to access your appropriate Open Enrollment Webpage Guides. From the links below you will access SF My Hub and the 2026 Health Benefits Guide (PDF) available within each webpage.

SFHSS will be hosting in-person benefits fairs and webinars in October. Learn about the different benefits available to you and get your questions answered by our health plan providers.

Click on the Calendar below for a complete list of dates.

Make an appointment to talk with medical plan reps and get your questions answered. 

Health Net CanopyCare HMO

Blue Shield of California Trio HMO, Access+ HMO, and Blue Shield of California PPO call (855) 747-5700 (no appointment needed)

Blue Shield Medicare PPO (National Plan) call (800) 370-8852 (no appointment needed)

Kaiser Permanente HMO   

Kaiser Permanente Senior Advantage

Voluntary Benefits with Workterra. (available to City & County of San Francisco and Superior Court of San Francisco employees only).

Learn about each plan that is available to you:

Health Net CanopyCare HMO

Blue Shield of California: Trio HMO, Access+ HMO, and PPO 

Kaiser Permanente HMO 

1. Go to https://myapps.sfgov.org/ccsfportal/forgotPassword.   

2. Enter Your DSW Number or User Name.

3. You will get to password reset where you use your previous MFA info. to get back in.

4. For additional help, contact the City's 24/7 Dept. of Technology's Help Desk at (628) 652-5000.

If you are a Retiree, please call SFHSS at (628) 652-4700.

We strongly encourage you to enroll online. If online enrollment is not an option, you may:

• Fax your Open Enrollment Application Form and supporting documents to (628) 652-4701
• Deliver your application and supporting documents in person to our Drop Box hours are from 8 a.m. to 5 p.m. at 1145 Market Street, 3rd Floor, San Francisco, CA 94103

Our SFHSS Benefits Analysts are available by phone or in-person to assist members.

SFHSS Member Services Contacts:
Telephone: (628) 652-4700
Fax: (628) 652-4701

SFHSS Member Services Office:
1145 Market Street, 3rd Floor
San Francisco, CA 94103.

Hours of Operation:

Drop Box Hours
Monday through Friday, from 8 a.m. to 5 p.m.

Walk-In Hours
Monday, Tuesday, Wednesday and Friday, 9 a.m. to 4:30 p.m. Thursday is from 10 a.m. to 4:30 p.m. 

Telephone Hours
Monday, Tuesday, Wednesday and Friday, 9 a.m. to 12 noon, and resumes from 1 p.m. to 4:30 p.m. Thursday is from 10 a.m. to 12 noon, and resumes from 1 p.m. to 4:30 p.m.