EAP Mediation Services

The Employee Assistance Program (EAP) provides mediation services to active City and County of San Francisco, City College of San Francisco, Superior Court of San Francisco and San Francisco Unified School District employees including supervisors and managers.

Workplace mediation is an informal, free and voluntary conflict resolution process. We provide a safe environment where a participant’s viewpoint can be heard and discussed without fear of retaliation. We help participants reach an agreement designed to improve workplace-based relationships.

EAP counselors are experienced Licensed Marriage Family Therapists (LMFTs) who are Certified Workplace Mediators through the Mediation Training Institute.

EAP Mediation Services

For Employees
Workplace mediation for employees is an informal, free and voluntary process. It is facilitated by an experienced EAP counselor, trained and certified in workplace mediation. It provides a safe environment where each participant’s viewpoint can be heard and discussed without fear of retaliation.
How Long Does Mediation Take?
EAP’s mediation process includes the initial phone call, a consultation, and if mediation is appropriate, a preliminary mediation meeting with each participant separately. The parties then come together for the EAP facilitated mediation. Sessions are up to two hours in length and most mediations are resolved in one or two sessions.
What if the Problem is with My Supervisor?
If you would like mediation with your supervisor or manager, call EAP for an initial assessment of your situation and we can determine the best course of action.
What if My Whole Team is Having Problems?
If there are problems with an entire team make sure to discuss with with the EAP Counselor during the consultation.
How Do I Get Started?
Call EAP at (628) 652-4600 or email us at eap@sfgov.org and request mediation. An EAP Counselor will contact you to set up a consultation meeting.
For Supervisors
EAP mediation services are led by experienced EAP counselors who are trained and certified in workplace mediation. Mediation may be recommended or in conjunction with training, coaching or 1:1 counseling.
How Long Does Mediation Take?
EAP’s mediation process includes the initial phone call, a consultation, and if mediation is appropriate, a preliminary mediation meeting with each participant separately before the actual mediation is commenced. The parties then come together for the EAP facilitated mediation. Sessions are up to two hours in length and most mediations are resolved in one or two sessions.
How is a Supervisor Involved?
Typically, a supervisor or manager is involved for scheduling employee time away from work to attend mediation during regular business hours. Employees are allowed to use City time for workplace mediation.
What if My Whole Team is Having Problems?
An integral part of SFHSS EAP’s mediation services is the initial consultation to determine the best intervention for the problems presented. If there are problems with an entire team make sure to discuss this with the EAP Counselor during the consultation.
How Do I Get Started?
Call EAP at (628) 652-4600 or email us at eap@sfgov.org and request mediation. An EAP Counselor will contact you to set up a consultation meeting.

Contact EAP For A Consultation

Call EAP at (628) 652-4600 and request a mediation consultation. An EAP Counselor will contact you to set up an appointment.