Accessing Your Benefits

Nurseline, Urgent Care, Telemedicine, & Online Resources

Get Care - How and when you need it.

Medical care is getting more convenient. Save yourself time and money by using these different services.

24/7 Nurse Line

Call a free nurse advice line and speak to a registered nurse. Get answers to your questions about health problems, illness or injury. The nurse can also help you decide if you need routine, urgent or emergency service.

Urgent Care

Sometimes you need medical care quickly, but a trip to the emergency room isn’t necessary. Visit an urgent care center when it is after hours for your regular provider and you need prompt attention for an illness or injury that is not life-threatening. Urgent care offers the convenience of same-day appointments and walk-in service.

Blue Shield of California

24/7 Nurseline

(877) 304-0504

Urgent After Hours Care

Trio: (855) 747-5800

Access+: (855 )747-5800


Blue Shield Members (Trio & Access+):

Access board-certified doctors 24/7/365 by phone or video here to resolve many non-emergency medical issues. Doctors can diagnose your issue and provide a prescription if necessary. Visit Teladoc to get started or call (800) 835-2362.

Get more from your Blue Shield membership when you register at Blue Shield for anytime access to My Health Plan with features customized to your own plan coverage and benefits.

  • View benefits highlights with copayments.
  • Check your plan summary to verify eligibility and coverage effective dates for you and your family members.
  • Find providers, hospitals and urgent care centers in your area.
  • Track claims online and get updates with claims status alerts.
  • Go to Ask & Answer to connect with other members on health-related topics.
  • Print temporary Blue Shield ID cards and more!

It’s easy and fast. Just click on the button below and click on “Log in / Register” in the upper right-hand corner. Then click on the “Register Now” link located directly under the Member log in in the middle of the page. Make sure you have your member ID card and then simply follow the steps to complete your registration.


Kaiser Permanente

Nurseline 24/7

(866) 454-8855

Urgent After Hours Care

(866) 454-8855

Video Visits

Members can call the Appointment and Advice line (866) 454-8855 to determine if a video visit is right for your symptoms. To learn more, click the button below or access by video here.

To register online visit Kaiser Permanente from a computer (have your medical record number ready). Online services include:

  • Instant access to lab results
  • Ability to refill most prescriptions
  • Schedule/cancel most appointments
  • Print vaccination records
  • Email your doctor
  • Receive e-newsletters
  • Access online tools and educational materials
Video Visits

Health Net CanopyCare

Nurse Advice Line


Urgent Care Center

In a clinic or urgent care center Get same-day care for non-emergency illnesses or injuries when your doctor is not available. Some urgent care centers now offer X-rays and lab tests, too. Learn More here. 


Virtual Visits

See if your medical doctor offers telehealth services. If not, you can use the MyCanopyHealth app and portal to access phone or online video visits with a licensed medical doctor 24/7. Ideal when you can’t meet with your regular medical doctor or their office is closed. For behavioral health visits, contact MHN at the number on your ID card.

Posted On

Dec 29, 2023