Due to federal mental health parity law, there is no yearly or lifetime dollar limit for essential mental health benefits. Also, deductibles, co-payments, coinsurance, out-of-pocket limits, number of days or visits covered and any pre-authorization of treatment must be the same for mental health and medical/surgical services. Employees can also access services through the Employee Assistance Program (EAP) 24 hours a day, 7 days a week: (628) 652-4600 or (800) 795-2351.
For urgent mental health issues, members should call 9-1-1 or go to the nearest hospital emergency room.
Blue Shield of California
Mental Health and Substance Abuse Services
Call (877) 263-9952 to find a provider and schedule an appointment.
Mental Well Being Services
Counseling and Consultation:
LifeReferrals 24/7 is available with no copayment. Topics include relationship problems, stress, grief, and community referrals. Legal and identity theft consultations are also available. Call (800) 985-2405, 24/7.
Call (800) 464-4000 to make an appointment or contact your Primary Care Physician.
You don‘t need a referral to see a therapist. You can make an appointment to see a therapist without a referral from your primary care physician.
If you are having trouble accessing your mental health services, visit this link to call your nearest location directly, 24/7.
Classes, Support Groups:
Contact your local Kaiser Permanente facility for a calendar or visit kp.org/mentalhealth for more information. There are no co-payments for attending classes and support groups.
Call (866) 862-4295 or visit Kaiser by clicking the button below.
UnitedHealthcare PPO (City Plan)
Call (866) 282-0125 to make an appointment.