Employee Mental Health & Substance Abuse Benefits

Due to federal mental health parity law, there is no yearly or lifetime dollar limit for essential mental health benefits. Also, deductibles, co-payments, coinsurance, out-of-pocket limits, number of days or visits covered and any pre-authorization of treatment must be the same for mental health and medical/surgical services. Employees can also access services through the Employee Assistance Program (EAP) 24 hours a day, 7 days a week: (628) 652-4600 or (800) 795-2351.

For urgent mental health issues, members should call 9-1-1 or go to the nearest hospital emergency room. 


Blue Shield of California

Mental Health and Substance Abuse Services

Call (877) 263-9952 to find a provider and schedule an appointment.

Mental Well Being Services

Counseling and Consultation:

LifeReferrals 24/7 is available with no copayment. Topics include relationship problems, stress, grief, and community referrals. Legal and identity theft consultations are also available. Call (800) 985-2405, 24/7.


Tap into decades of research and leading technology for a more productive and healthy lifestyle. Wellvolution® offers the largest curated collection of scientifically-backed apps and programs designed to help you with your emotional health and stress management. Download Flyer.

Get Started

Kaiser Permanente

Mental Health and Substance Abuse Services

Call (800) 464-4000 to make an appointment or contact your Primary Care Physician.

You don‘t need a referral to see a therapist. You can make an appointment to see a therapist without a referral from your primary care physician.

If you are having trouble accessing your mental health services, visit this link to call your nearest location directly, 24/7.

Locate a Physician

Mental Well Being Services

Classes, Support Groups:

Contact your local Kaiser Permanente facility for a calendar or visit for more information. There are no co-payments for attending classes and support groups.

Telephone/Online Coaching:

Call (866) 862-4295 or visit Kaiser by clicking the button below.

Find Care Near You

Free Apps for KP Members

Self-care at your fingertips — at no cost to members. Find resources to support your mental health and well-being. Kaiser provides two FREE app resources.

  • Calm — an app for meditation, mental resilience, and sleep. Download Flyer.

  • myStrength — an app to improve your awareness and adapt to life


Get Started

UnitedHealthcare PPO (City Plan)


  • Call (866) 282-0125 to make an appointment.
  • Telemental Health services are available with participating providers. To find providers online, go to or
  • Sanvello - An on-demand emotional support mobile app is available to help you cope with stress and anxiety during the COVID-19 pandemic. You can access this service for free until June 30, 2020. After that date, it will continue to be available to eligible members based on their health plan benefits. Download Flyer.
  • Our free, 24/7 emotional support line is here for you to call at 866-342-6892. This 24/7 Optum Help Line is staffed by professionally trained mental health experts. It is free of charge and open to anyone. 

If you are experiencing difficulty locating a Mental Health provider, please contact SFHSS at (628) 652-4700. They will route your concern to UHC personnel.