Employee Mental Health & Substance Abuse Benefits

Due to federal mental health parity law, there is no yearly or lifetime dollar limit for essential mental health benefits. Also, deductibles, co-payments, coinsurance, out-of-pocket limits, number of days or visits covered and any pre-authorization of treatment must be the same for mental health and medical/surgical services. Employees can also access services through the Employee Assistance Program (EAP) 24 hours a day, 7 days a week: (628) 652-4600 or (800) 795-2351.

For urgent mental health issues, members should call 9-1-1 or go to the nearest hospital emergency room. 


Blue Shield of California

Mental Health and Substance Abuse Services

Call (877) 263-9952 to find a provider and schedule an appointment.

Mental Well Being Services

Counseling and Consultation:

LifeReferrals 24/7 is available with no copayment. Topics include relationship problems, stress, grief, and community referrals. Legal and identity theft consultations are also available. Call (800) 985-2405, 24/7.

Kaiser Permanente

Mental Health and Substance Abuse Services

Call (800) 464-4000 to make an appointment or contact your Primary Care Physician.

You don‘t need a referral to see a therapist. You can make an appointment to see a therapist without a referral from your primary care physician.

If you are having trouble accessing your mental health services, visit this link to call your nearest location directly, 24/7.

Locate a Physician

Mental Well Being Services

Classes, Support Groups:

Contact your local Kaiser Permanente facility for a calendar or visit for more information. There are no co-payments for attending classes and support groups.

Telephone/Online Coaching:

Call (866) 862-4295 or visit Kaiser by clicking the button below.

Kaiser Permanente

Free Apps for KP Members

Find resources to support your mental health and well-being. Kaiser provides two FREE app resources.

  • Calm — an app for meditation, mental resilience, and sleep

  • myStrength — an app to improve your awareness and adapt to life

Get Started

UnitedHealthcare PPO (City Plan)

Call (866) 282-0125 to make an appointment.

Telemental Health services are available with participating providers. To find providers online, go to or

If you are experiencing difficulty locating a Mental Health provider, please contact SFHSS at (628) 652-4700. They will route your concern to UHC personnel.