Retiree - Nurseline, Urgent Care, Telemedicine, & Online Resources

Get Care - How and when you need it.

Medical care is getting more convenient. Save yourself time and money by using these different services.

24/7 Nurse Line

Call a free nurse advice line and speak to a registered nurse. Get answers to your questions about health problems, illness or injury.
The nurse can also help you decide if you need routine, urgent or emergency service.

Urgent Care

Sometimes you need medical care quickly, but a trip to the emergency room isn’t necessary. Visit an urgent care center when it is after hours for your regular provider and you need prompt attention for an illness or injury that is not life-threatening. Urgent care offers the convenience of same-day appointments and walk-in service.

Telemedicine and Home Visits

Kaiser Permanente and UHC Plan Members: A video or virtual visit is an appointment with your doctor that is done through the camera on your mobile device or computer.

Go Online

Email your doctor, access your lab results, refill your prescriptions, schedule and cancel appointments, print vaccination records and access online tools and educational materials.

  • Health Net CanopyCare HMO (non-Medicare)

    24/7 Nurseline

    (800) 893-5597

    Urgent After Hours Care

    Visit for in-network Urgent Care Centers in the Bay Area. Log into to get a virtual visit with a physician for many urgent issues anywhere in the U.S.


    Ask your doctor if a video or telephone visit is right for you. If you have an urgent issue you can log into for a non-emergency physician virtual visit 24/7/365.

  • Blue Shield of California (Non-Medicare)

    24/7 Nurseline

    (877) 304-0504

    Urgent After Hours Care

    Trio: (855) 747-5800

    Access+: (855) 256-9404


    Blue Shield Members (Trio & Access+):

    Access board-certified doctors 24/7/365 by phone or video here to resolve many non-emergency medical issues. Doctors can diagnose your issue and provide a prescription if necessary. Visit Teladoc to get started or call (800) 835-2362.

    Get more from your Blue Shield membership when you register at Blue Shield for anytime access to My Health Plan with features customized to your own plan coverage and benefits.

    • View benefits highlights with copayments.
    • Check your plan summary to verify eligibility and coverage effective dates for you and your family members.
    • Find providers, hospitals and urgent care centers in your area.
    • Track claims online and get updates with claims status alerts.
    • Go to Ask & Answer to connect with other members on health-related topics.
    • Print temporary Blue Shield ID cards and more!

    It’s easy and fast. Just click on the button below and click on “Log in / Register” in the upper right-hand corner. Then click on the “Register Now” link located directly under the Member log in in the middle of the page. Make sure you have your member ID card and then simply follow the steps to complete your registration.

  • Kaiser Permanente HMO

    Nurseline 24/7:

    (866) 454-8855

    Urgent Care

    (866) 454-8855

    Urgent After Hours Care

    This is a partial list. For additional Kaiser urgent care facilities call (866) 454-8855.

    When scheduling an appointment in person or through the Appointment and Advice line at (800) 464-4000, ask if a video visit is right for your symptoms. You may be offered a video visit.

    To register online visit Kaiser Permanente from a computer (have your medical record number ready). Online services include:

    • Instant access to lab results
    • Ability to refill most prescriptions
    • Schedule/cancel most appointments
    • Email your doctor
  • UnitedHealthcare PPO

    Services are available to Medicare and non-Medicare members.

    24/7 Nurseline

    (800) 846-4678

    Urgent After Hours Care

    (866) 282-0125

    A video or virtual visit is an appointment with your doctor that is done through the camera on your mobile device or computer.  Members can access Virtual Visits by registering here. Costs are the same as an office visit.  

    UnitedHealthcare gives members the ability to:

    • Review eligibility and look up benefits
    • Check current and past claim status
    • Find a doctor or hospital
    • “Chat” with a nurse in real-time
    • Take a health assessment and participate in Health Coaching Programs
  • UnitedHealthcare Medicare Advantage PPO

    Nurseline 24/7

    (877) 365-7949

    Urgent After Hours Care

    (866) 259-0493


    This is a special program designed to help you stay on top of your health by providing an in-home health and wellness visit by an advanced practice clinician. This annual visit is provided at no additional cost to you. HouseCalls is for everyone, even if you are healthy and regularly see your doctor.

    There are many advantages of a HouseCalls visit including:

    • 45–60 minutes of one-on-one attention with your clinician
    • No travel for the appointment
    • No waiting in the doctor’s office
    • An evaluation of any safety risks in the home
    • Eligibility to receive gift cards

    In addition to a health evaluation and important screenings, during your in-home visit, you’ll make a plan with the clinician and discuss health concerns.