Kaiser Permanente HMO Plan Documents
You must receive all of your care through an integrated system of participating physicians, hospitals and healthcare providers. Most services are covered at 100% after you pay your required copayment. Please refer to Evidence of Coverage documents for more information. To participate, you must live in one of the zip code service areas served by Kaiser Permanente HMO or Kaiser Permanente Senior Advantage HMO.
Visit Kaiser Permanente's SFHSS website here.
Information for Medicare members who are affected or displaced by the wildfires.
If you are a Kaiser Permanente Senior Advantage member in Los Angeles County and you are unable to obtain services from Kaiser Permanente providers because of the wildfires, you may access covered services from out-of-network providers at in-network cost sharing. You may also access our telehealth services via kp.org or the Kaiser Permanente app.
This flexibility applies from when the governor of California issued a State of Emergency declaration on January 7 and until there is no longer a disruption of access to health care.
Please call the Medicare Member Service Contact Center at 1-800-443-0815 (8 a.m. to 8 p.m. PT, 7 days a week) for assistance in accessing care and covered services. For TTY, call 711. For language interpretation services, call 1-800-324-8010.
When calling, be sure to notify the member services representative that you’ve been affected by the wildfires.
If you access services from an out-of-network provider during this emergency and receive a bill, you should submit the invoice to Kaiser Permanente for reimbursement as appropriate.
2025 Kaiser Permanente HMO Plan Documents
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Actives and Non-Medicare Retirees
Plan Resources for actively-employed and Non-Medicare retiree members.
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Retirees with Medicare California
Plan Resources for retired Medicare members living in California.
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Retirees - Kaiser Hawaii
Plan Resources for retired members (both Non-Medicare and Medicare-enrolled members) living in Hawaii.
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Retirees - Kaiser Northwest
Plan Resources for retired members living in Kaiser Permanente's Pacific Northwest region (includes sections of Oregon and Washington states).
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Retirees - Kaiser Washington
Plan Resources for retired members living in Washington state.
Kaiser Permanente Well-Being Benefit Highlights
- Kaiser Permanente Healthy Living
- Behavioral Health - call (800) 464-4000
- Kaiser Senior Advantage HMO Silver and Fit program and flyer
- Class Pass Program
Additional Kaiser Permanente Senior Advantage Benefits
- Kaiser Permanente Senior Advantage Meals Benefit Flyer
- Kaiser Senior Advantage Non-Medical Transportation
Kaiser Permanente Disenrollment Form
Contact Kaiser Permanente
- Telephone: (800) 464-4000
- Website: my.kp.org/ccsf
- Group Number:
- 888 (Northern California);
- 231003 (Southern California)