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eBenefits

Before you get started

If you will not be making any changes to existing benefit elections for you or your dependents and do not wish to enroll or re-enroll in a Flexible Spending Account (FSA), there is no need to take further action.

What is eBenefits?

eBenefits is SFHSS' secure online system that conveniently walks you through each step of the enrollment process.

You can use your computer, tablet or smart phone to access eBenefits at any time during the Open Enrollment period from October 1 to October 29, 2021
 
SFHSS recommends Chrome, Safari, Firefox or Microsoft Edge.  For best performance, do not use eBenefits in private browsing or incognito modes.  For Firefox, components of eBenefits may be unstable if the browser history settings are set to never remember history.
Chrome icon     Safari icon      Firefox icon      microsoft edge icon

Who Can Use eBenefits?

All SFHSS members can use eBenefits. This includes City & County of San Francisco, Superior Court of San Francisco, San Francisco Unified School District (SFUSD)City College of San Francisco employees and all Retirees.

Getting Started

Follow the steps below to login to eBenefits

If you are an employee of the San Francisco Unified School District (SFUSD) or City College of San Francisco (CCSF) or a Retiree and have not previously registered an account, you will need to Register your Account (one-time only).

Click here for Step by Step Instructions for Registering your Account. You can also watch a short video on eBenefits - First Time Registration here.


Register by clicking on “First time registration for Retirees, City College or SFUSD” found at the bottom of the login window on myapps.sfgov.org

Step 1

Step 2

Enter your Employee ID and password. Click Agree & Sign In.

Step 3

Complete the security verification and click Verify.

Step 4

Click on the SF Employee Portal icon.

Step 5

Click on the Open Enrollment link from the Alerts tab on the SF Employee Portal page.

Step 6

Once in eBenefits, be sure to click Save and Continue through each screen. You must click Submit at the end of the process in order to complete your enrollment otherwise your elections will not be recorded.

Step 6

Enter your elections and submit your choices by 5:00pm PST on October 29th, 2021. If you are adding new dependents, you will need to submit supporting documentation, which can be uploaded in eBenefits.

Using Your Smartphone or Tablet

You can use your computer, tablet, or smart phone to access eBenefits at any time. You can also access Benefits Enrollment using the same kiosks that you use for PeopleSoft time entry.

Click here for helpful information about how to access eBenefits using your smartphone or tablet. 

Contact Information

City & County of San Francisco and Superior Court of San Francisco Employees

When you log into eBenefits, be sure to update your contact information including email, home and mailing addresses so that you will receive important information regarding your health benefits, including your Confirmation Statement, 1095 tax form and other important notifications.


SFUSD Employees

If your contact information is incorrect or incomplete, please contact your San Francisco Unified School District Human Resources Office to update your information. You will not be able to update your information using eBenefits.


City College Employees

If your contact information is incorrect or incomplete, please contact your City College of San Francisco (CCSF) Human Resources Office to update your address at ramid.ccsf.edu or complete a CCSF Address Change Form. Contact CCSF Human Resources at (415) 452-7660 with questions. You will not be able to update your information using eBenefits.

 

Voluntary Benefits

City & County of San Francisco and Superior Court of San Francisco Employees

SFHSS has partnered with WORKTERRA to offer quality voluntary benefits, or optional insurance plans, that can help protect you and your family at a competitive cost.

Click on the WORKTERRA icon Workterra icon from the Myapps dashboard  to self-enroll, dis-enroll, or confirm any existing elections.

If you have questions about voluntary benefits, contact WORKTERRA at (866) 528-5360.

Step by Step Instructions

Video

Resources

Forgot Your Password?

If you have previously registered your account and set up your multi-factor authentication, you can reset your own password.  To get step by step instructions on how to reset your password on the City's Employee Portal, click here

If you are unable to reset your password, Active Employees should contact the San Francisco Department of Technology Help Desk at (628) 652-5000Retirees should contact SFHSS directly to reset your password at (628) 652-4700.

If you have not yet registered your account, click here for Step by Step Instructions on how to Register your Account (one time only).  You can also watch a short video on eBenefits - First Time Registration here.

Get Help

In order to serve as many members as possible, we are providing consultations by telephone only. If you have any questions, please call SFHSS at (628) 652- 4700.

  • If you are unable to log into the Employee Portal, please contact the City and County of San Francisco’s Department of Technology Help Desk at (628) 652-5000, between the hours of 7:30am-5:00pm, Monday to Friday. You will be asked to provide your DSW (Employee ID) Number and some additional information to validate your identity.  City College employees and SFUSD employees if you do not know your DSW, please contact SFHSS Member Services at (628) 652-4700.
  • Retired Employees or Surviving Spouses, if you are unable to log into the Employee Portal, please contact SFHSS Member Services at (628) 652-4700.
  • If you have questions about your benefits, eligibility, or navigating eBenefits contact SFHSS at (628) 652-4700Our telephone hours are Monday, Tuesday, Wednesday and Friday from 9am to 12pm and 1pm to 5pm and Thursday from 10am to 12pm and 1pm to 5pm. Visit Contact Us for more details.
  • Our offices are currently closed to the public.

Posted On

Oct 14, 2021