Requests for Bids, Quotes, Proposals and Qualifications

As-Needed Off-Site Employee Benefits Call Center Services Request For Proposal (RFPQHSS2025.01)

SFHSS has issued a Request for Proposal (RFP) for an outside call center. SFHSS has an internal call center with between ten and twenty employees. The outside call center will support the SFHSS call center and receive calls from employees and retirees. The contract will have an initial term of eighteen (18) months.

• RFP for As-Needed Off-Site Call Center Services (RFPQHSS2025.O1) Updated 6/12/2025
• RFP Appendix A - Vendor Response Form Updated 6/12/2025
• RFP Appendix B - Pricing for Services Form
• RFP Appendix C - Professional Services Agreement
• RFP Appendix D - Performance Guarantees Updated 6/12/2025
• RFP Appendix E - Business Associate Agreement
• RFP Appendix F - Cybersecurity Risk Assessment Questionnaire Updated 6/12/2025
• RFP Appendix G - Non-Disclosure Agreement Template Updated 6/12/2025
• RFP Appendix H - Privacy and Confidentiality Policy and Forms Updated 6/12/2025
• CMD Forms - LBE Contract Requirements Updated 6/12/2025
• Addendum No. 1 (RFPQHSS2025.01) dated June 12, 2025
• Addendum No. 2 (RFPQHSS2025.01) dated June 16, 2025

Life and Disability Benefits Request For Proposal (RFPQHSS2024.B1)

SFHSS issues this Request for Proposal (RFP) for a vendor to provide life and disability benefits for eligible employees with coverage to begin January 1, 2026.

• RFP for Life and Disability Benefits (RFPQHSS2024.B1) - Updated 4/18/2025
• RFP Appendix A - Professional Services Agreement - Updated 12/20/2024
• RFP Appendix A - Professional Services Agreement (Unlocked) - Updated 2/18/2025
• Mutual Confidentiality and Nondisclosure Agreement (MCA)
• Census and Experience Data (RFP Sec. 1.6) available following execution of MCA
• Addendum No. 1 (RFPQHSS2024.B1) dated December 10, 2024
• Addendum No. 2 (RFPQHSS2024.B1) dated December 20, 2024
• Addendum No. 3 (RFPQHSS2024.B1) dated January 13, 2025
• Addendum No. 4 (RFPQHSS2024.B1) dated February 13, 2025
• Addendum No. 5 (RFPQHSS2024.B1) dated April 18, 2025

Medicare Plan (MAPD PPO) Request for Proposal (RFP) for the 2025 Plan Year (RFPQHSS2023.M1)

SFHSS issues this Request for Proposal (RFP) for a nationwide Medicare Advantage Prescription Drug (MAPD) Passive PPO plan for 17,000+ Medicare-eligible SFHSS retirees and their eligible dependents. The selected carrier will also provide one or more plans for both non-Medicare retirees (with a Medicare-eligible dependent) and non-Medicare eligible dependents (of a Medicare-eligible retiree).

• RFP for MAPD PPO, 2025 Plan Year - Updated 1/12/2024
• Mutual Confidentiality and Non-Disclosure Agreement
• RFP Pre-Proposal Meeting Recording from December 15, 2023
• RFP Pre-Proposal Meeting Agenda from December 15, 2023
• Addendum No. 1 (RFPQHSS2023.M1) dated January 11, 2024
• Addendum No. 2 (RFPQHSS2023.M1) dated January 18, 2024
• Addendum No. 3 (RFPQHSS2023.M1) dated January 26, 2024
• Addendum No. 4 (RFPQHSS2023.M1) dated March 21, 2024
• Addendum No. 5 (RFPQHSS2023.M1) dated March 29, 2024
• Frequently Asked Questions dated May 23, 2024

Please see the Board webpage for prior discussions of the RFP:

• November 9, 2023 HSB Regular Board Meeting
• September 14, 2023 HSB Regular Board Meeting
• August 10, 2023 HSB Regular Board Meeting

Request for Bids for Assistive Technology Services Assessment Services For SFHSS Employees who are Blind/Visually Impaired (RFPQHSS2023.O2)

SFHSS requires a vendor to support employees who are blind. This includes employees who have significant loss of vision. The vendor would recommend software and hardware.

• Assistive Technology Services Assessment Services For SFHSS Employees who are Blind/Visually Impaired (RFPQHSS2023.O2)
• RFP Appendix A-1: Professional Services Agreement

Change, Intervention and Diabetes Prevention Program (RFPQHSS2023.W2)

SFHSS has issued a Request for Proposal (RFP) for a vendor to provide a diabetes prevention program. The program will be for City employees. The partnership will last for at least five (5) years. The program will be in addition to similar programs from our health plans.

• RFP for Change, Intervention and Diabetes Prevention Program (RFPQHSS2023.W2)
• RFP Appendix A-1: Professional Services Agreement
• RFP Appendix A-2: Business Associates Agreement
• Addendum No.1  (RFPQHSS2023.W2) dated August 17, 2023

As-needed Off-site Employee Benefits Call Center Services (RFPQHSS2023.O1)

SFHSS has issued a Request for Proposal (RFP) for an outside call center. SFHSS has an internal call center with between ten and twenty employees. The outside call center will support the SFHSS call center. The outside call center will receive calls from employees and retirees. The contract will have an initial term of twelve (12) to seventeen (17) months.

• RFP for As-needed Off-site Employee Benefits Call Center Services (RFPQHSS2023.O1)
• RFP Appendix A-1: Professional Services Agreement
• RFP Appendix A-2: Business Associates Agreement
• RFP Appendix B: Vendor Pricing Quote Template - Updated 6/6/2023
• RFP Pre-Proposal Meeting Recording from June 1, 2023
• Addendum No.1  (RFPQHSS2023.O1) dated June 6, 2023
• Addendum No.2  (RFPQHSS2023.O1) dated June 13, 2023

EAP Case Management Software Solution Request for Proposals (RFPQ#HSS2023.W1)

SFHSS has issued a Request for Proposal (RFP) for a vendor to provide software for the EAP program. The SFHSS EAP program is internal. EAP counselors are SFHSS employees. The software will support their daily case management. The agreement will require set-up, data transfer, licensing, and support. The agreement will last for up to ten (10) years. 

• EAP Case Management Software Solution Request for Proposals (RFPQ#HSS2023.W1)
• RFP Appendix A.1 - Software as a Service Agreement
• RFP Appendix A.2 - Business Associates Agreement
• Addendum No. 1 (RFPQ#HSS2023.W1) dated February 23, 2023
• Addendum No. 2 (RFPQ#HSS2023.W1) dated March 7, 2023
• Cybersecurity Risk Assessment (CRA) template

Actuarial and Consulting Services Request for Proposals (RFPQ#HSS2023.F2)

SFHSS has issued a Request for Proposal (RFP) for a vendor to consult on health benefits, healthcare costs, and risks. They must have experience with large public-sector clients. The partnership will last for at least three (3) years. 

• RFP for Actuarial and Consulting Services (RFPQ#HSS2023.F2) - Updated 2/21/2023
• RFP Appendices and Scope of Work - Updated 2/22/2023
• RFP Appendix C-1 - Professional Services Agreement
• RFP Appendix C-2 - Business Associates Agreement
• Health Service Board Policies and Reference Documents
• Addendum No. 1 (RFPQ#HSS2023.F2) dated February 21, 2023
• Addendum No. 2 (RFPQ#HSS2023.F2) dated March 7, 2023

First Responder Wellness Resources Application (RFPQ#HSS2022.W7)

SFHSS has issued a Request for Proposal (RFP) for a mobile application for first responders. It will have mental health and wellness resources like videos and articles. The City can add its own resources. The app will protect user privacy. The partnership will last up to four (4) years.

• RFP for First Responder Wellness Resources Application (RFPQ#HSS2022.W7)
• RFP Appendix A - Professional Services Agreement.docx
• RFP Appendix B - Cybersecurity Risk Assessment v1.1
• RFP Addendum #1 from September 27, 2022
• RFP Addendum #2 from October 14, 2022

Request for Information (RFI) for Healthy Aging Programs and Applications for SFHSS Retiree Members (RFPQHSS2022.W6):

SFHSS has issued a Request for Information (RFI) for a program to help retirees age well and build healthy habits. An RFI is not binding. An RFI does not result in a contract. An RFI is an opportunity to learn more about these vendors. SFHSS may issue an RFP with the information it learned from the RFI.

• RFI for Healthy Aging Programs and Applications (RFPQHSS2022.W6)
• Addendum 1 to the RFI - August 9, 2022

Request for Proposals for Drupal Development, Support and Maintenance (RFPQHSS2022.E2):

SFHSS has issued a Request for Proposal (RFP) for a vendor to help design, maintain, and support its website. The partnership will last up to five (5) years.

• RFP for Drupal Development, Support and Maintenance (RFPQHSS2022.E2)
• RFP Appendix A.1 Professional Services Agreement.docx
• RFP Appendix A.2 Business Associates Agreement.docx
• RFP Appendix B Sample Types of Documents and Statements
• CMD Attachment 2 and Required Forms (https://sfgov.org/cmd/file/371)
• RFP Chapter 14B Local Business Enterprise (LBE) Requirements
• SFHSS Drupal RFP Addendum #1 from June 15, 2022
• SFHSS Drupal RFP Addendum #2 from June 17, 2022
• RFP Pre-Proposal Sign-In Sheet from June 3, 2022
• RFP Pre-Proposal Meeting Recording from June 3, 2022 

Printing and Mail Services for Benefits Communications, Open Enrollment and Audits

SFHSS has issued a Request for Proposal (RFP) for a vendor to print and mail benefits information to City employees. The services will keep all employee data secure. The partnership will last up to five (5) years.

• San Francisco Health Service System RFP Benefits OE Audit Print and Mail_3.16.2022_HSS2022.C1v2
• RFP Appendix 1_P-600 (1-22) Professional Services Agreement RFPQ#HSS2022.C1.docx
• RFP Appendix  2_Business Associate Agreement_RFPQ#HSS2022.C1.docx
• Addendum No. 1 to the RFP, dated April 12, 2022
• RFP Proposal Cost Response Framework RFPQHSS2022.C1.docx (Updated April 12, 2022 in accordance with Addendum No. 1)

RFP for Employee Assistance Program (EAP) Services for City Employees and Mental Health Services for First Responders of the City and County of San Francisco: 2021-2024 (2021)

SFHSS has three EAP providers. SFHSS EAP providers work Monday through Friday. EAP is part of the wellbeing division at SFHSS. SFHSS is looking for a vendor to support our EAP. The vendor should be able to answer calls 24/7/365. The vendor should have EAP providers in California who can provide services by telephone and video. The partnership will at least three (3) years up to ten (10) years.

• EAP and Mental Health Services RFP (pdf)
• RFP Appendix A.1 (Standard Agreement) (word)
• RFP Appendix A.2 (Business Associates Agreement) (word) 
• Addendum No. 1, June 10, 2021 (pdf)
• Addendum No. 2, June 25, 2021 (pdf)
  • Attachment No. 1 - Census Numbers by County & Department (pdf)
  • Attachment No. 2 - Sample Reports (pdf)
• Addendum No. 3, June 29, 2021 (pdf)
  • Attachment No. 1 - Census Numbers by County & Department (pdf)
  • Attachment No. 2 - Sample Reports (pdf)
• Pre-proposal Conference Agenda) (pdf) and Recording

No documents posted. RFP conducted through Tech Marketplace.

SFHSS has issued a Request for Information (RFI) for software to have virtual events and webinars. The software must be good for hosting meetings with hundreds of participants. An RFI is not binding. An RFI does not result in a contract. An RFI is an opportunity to learn more about software solutions. The vendors that respond may bid on a future Request for Proposal (RFP).

SFHSS has issued a Request for Information (RFI) for software that can help City employees choose their health benefits. An RFI is not binding. An RFI does not result in a contract. An RFI is an opportunity to learn more about software solutions. The vendors that respond may bid on a future Request for Proposal (RFP).

SFHSS has issued a Request for Proposal (RFP) for a vendor to make videos. Videos will help City employees enroll in health benefits. Video will teach employees about their benefits. Videos will be viewed on YouTube and the SFHSS website. Some videos may use live actors. Some videos may only have a narrator and graphics. The partnership will last for one to two years.

RFI (Request for Information) for Medicare Health Plans, 2023 Plan Year

SFHSS issued a formal request for information (RFI) for Medicare plans. An RFI is not binding. An RFI does not result in a contract. An RFI is an opportunity to learn more about Medicare plans and carriers. The carriers that respond may bid on a future Request for Proposal (RFP).

• Medicare RFI, 2023 Plan Year (pdf)
• Addendum No. 1, October 5, 2021 (pdf)

The purpose of this non-binding RFI will be to allow SFHSS to understand the current market opportunities driven by its strategic goals and objectives as outlined in the August 12, 2021 and September 9, 2021 Health Service Board meetings.

• August 12, 2021 Health Service Board meeting here. 
• September 9, 2021 Health Service Board meeting here.

[Micro-LBE Set-Aside] Request for Proposal: Salesforce™ Software Development Services for the San Francisco Health Service System Dependent Eligibility Verification Audit

SFHSS has issued a Request for Proposal (RFP) for a Salesforce developer. The vendor will program the software for an audit. The audit will confirm dependent status.

This opportunity is only available to Certified San Francisco Micro-Local Business Enterprises. If you are interested in becoming a Certified San Francisco Micro-Local Business Enterprises, Please visit the San Francisco Contract Monitoring Divisions website: https://sfgov.org/cmd/lbe-certification-0, or contact the San Francisco Contract Monitoring Divisions’ Certification Unit by telephone: (415) 581-2310, or email: lbecert@sfgov.org.

• SFHSS Salesforce Software Development Services RFP_Micro-LBE_RFPQ (pdf)
• Appendix A.1 (Standard Agreement) for RFPQ (doc)
• Appendix A.2 (Business Associate Agreement) for RFPQ (doc)
• Appendix A.3 (SF City-Risk-Assessment) (xls)
• Addendum No. 1 SFHSS Salesforce Software Development Services RFP (pdf)

Informal Request for Proposals (RFP)for As-Needed American Sign Language (ASL) Interpretation Services for the San Francisco Health Service System

SFHSS is looking for American Sign Language (ASL) Services. The ASL services will be as-needed and in-person. ASL services will be required for monthly staff meetings. ASL services may be required for project meetings. Services may require one or more interpreters for up to two hours. Services will be in San Francisco at SFHSS offices.

• Informal Request for Proposal As-Needed ASL Services (pdf)
• Non-Discrimination Affidavit CMD Form (pdf)
• Addendum #1 (pdf)

SFHSS issued a formal Request for Proposal (RFP) for non-Medicare plans. An RFP is a formal and binding process. The RFP will lead to agreements with one or more health plans for HMO and PPO plans for the 2022 plan year. SFHSS seeks three-year rate commitments.

SFHSS has three EAP providers. SFHSS EAP providers work Monday through Friday. EAP is part of the wellbeing division at SFHSS. SFHSS is looking for a vendor to support our EAP. The vendor should be able to answer calls 24/7/365. The vendor should have EAP providers in California who can provide services by telephone and video. The partnership will last for at least one (1) year with the option to extend the partnership for up to three (3) years.

SFHSS has issued a Request for Proposal (RFP) for a web-based software (SaaS) to help City workers exercise more and eat healthy. It will provide data on their progress. The project will last approximately one (1) year.

SFHSS has issued a Request for Proposal (RFP) for a vendor to make videos. The videos will help City employees enroll in health benefits. Videos will be viewed on YouTube and the SFHSS website. Some videos may use live actors. Some videos may only have a narrator and graphics. The partnership will last for at least two (2) years.

SFHSS has issued a Request for Proposal (RFP) for a vendor to facilitate meetings, focus groups, and surveys. The vendor will also collect data from City employees and retirees. The data that is collected will help SFHSS with its strategic planning. The partnership will last for at least one (1) year.

SFHSS has issued a Request for Proposal (RFP) for a vendor to provide software for the EAP program. The SFHSS EAP program is internal. EAP counselors are SFHSS employees. The software will support their daily case management. The agreement will require set-up, data transfer, licensing, and support. The agreement will last for up to five (5) years.

SFHSS held a meeting for health benefit service providers in 2018. As a result, SFHSS issued a formal request for information (RFI. An RFI is not binding. An RFI does not result in a contract. An RFI is an opportunity to learn more about these vendors. The vendors that responded could supplement or support, but not replace, our health plans.

SFHSS has issued a Request for Proposal (RFP) for a company to write a guide for our EAP and design a nutrition drive. Both will be for employees from all City departments. The partnership will last for between one (1) and two (2) years.

SFHSS has issued a Request for Proposal (RFP) for an organization to provide a diabetes prevention program. The program will be for employees. Employees will need to meet certain health stats. The partnership will last for at least two (2) years.